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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty...room smelled terrible
Business response:
We would like to offer you our sincerest apologies for our hotel not living up to your expectations during your stay. We do not take cleanliness issues lightly, and we will be addressing this with our head of housekeeping. We have checks and balances in place to double inspect every suite before a guest checks in, or returns back to their suite. We are redoubling our efforts to make sure we adhere to these procedures. We hope we will have the pleasure of welcoming you back to our hotel in the near future to provide you with ... read more
Not clean Not a clean hotel, no garbages in first room which smelled like a smoking room. Switched to second room, it was a little better but not by much.
Business response:
Deidra, we apologize for the inconvenience you had in your initial room, which impacted your overall experience with us. Your feedback for the cleanliness is shared with our housekeeping team to be more diligent going ahead. Please be assured your concern for the smell will help us enforce our no-smoking policy more efficiently. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Not extending another stay here. Room wasn't ready for check in. Not the customer's fault there wasn't enough staff scheduled. Felt for the lady behind the counter, there was only one person working during check in. Room was dirty, smelled like something awful. Would not stay there again. Pictures of the room dosen't match their marketing pictures. Our fridge looked like it was 30 years old.
Business response:
Thank you for being our guest. We are sorry for the room not being ready before your check-in and regret the wait-time this must have caused. Please accept our apologies for the odor issue as well, which hampered your stay. The stress caused is undoubtedly understood, and your feedback has been discussed with the head of our housekeeping team so that we ensure we always deliver a comfortable experience to all of our guests who walk in our doors. Again, we apologize and hope you will stay with us again so we can have a chance... read more
Front desk was friendly. Wanted money for early check-in though. rooms were as basic as you could get. Terrible pillows. Lamp was broken. Whole hotel had strange odor. Found phallic candle in kitchen drawer. Left at 5am just to get out of there. Look elsewhere
Business response:
Thank you for the evaluation. We regret knowing you did not like the fee charged for the early check-in. It was surely was disappointing to know about the issues you mentioned, which led to a frustrating experience. Thank you for bringing these concerns to our notice, and we assure you the necessary actions are taken by our housekeeping and maintenance teams to ensure we deliver much better future guests’ experiences. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on ... read more
At check in the staff was sick to the point that mucus was running out of her nose. She used the back of her hands to wipe it and a long stream of it came following from her nose to her hand. Instead of stepping away to clean her nose, she continued and gave the room key. It was a very disgusting experience. The room was very old and there was a smell of marijuana all down the hall and in the elevator. The inside of the shower wall was exposed and looked uncleaned. The experience was so bad until I left the hotel without sta... read more
Business response:
Please accept our apologies for the poor service delivered by one of our associates, and we assure you that your feedback will help us improve our service levels. We also offer our sincere apologies for the smell and the cleanliness issue. The stress caused is undoubtedly understood, and your concerns for these issues have been discussed with the head of our housekeeping team to take the corrective measures moving forward. Meanwhile, please be assured we will enforce our no-smoking policy more efficiently. Counting on your k... read more
Check in took nearly an hour!?!? This property was not clean, every area smelled of pot and or a scented spray (presumably to cover up the pot). There were half drank drinks in my room fridge which makes me think the room wasn’t cleaned/serviced. The hair dryer burned out within 30 seconds of turning it on. One of the worst hotel experiences I’ve had.
Business response:
We are sorry for the delay you experienced at the time of check-in. We are reviewing your feedback with our front desk team to improve the experience of our future guests. We also apologize for the cleanliness issues you encountered during your stay. We are working with our housekeeping staff to make sure all procedures are being followed so this does not happen again. Thank you for our detailed feedback, and we hope you will give us another chance to prove that we are committed to providing an excellent stay. Sincerely, Hot... read more
Room was smelly and not clean enough... If smell matters to you, avoid it!
Business response:
Thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate department to ensure that this doesn't happen again. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
Rooms had a terrible smell. Not exactly inviting.
Business response:
Thank you for being our guest. We apologize for the unpleasant smell you experienced during your stay in your room. We work hard to provide a clean and comfortable environment, and we are sorry the odor compromised your experience. Your feedback has been discussed with our housekeeping team, and we have asked them to deep clean the suite. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 3,107 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.