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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Our rooms were not ready at 9:30 pm, not to say we were on a school trip and the students needed to be in bed by 10:30 pm. The rooms had roaches, room smell of cigarette and the hall smell of weed.
Business response:
Dear Unhappyguest, thank you for sharing your feedback with us. We are so very sorry for the poor and delayed check-in experience. This was an unusual occurrence and not the welcome we had hoped for you and the students. The service and accommodations do not meet our standards and we are working to make sure such impressions are no longer left with our valued guests. We hope to make this up to you and your group should you return to the area. Thank you for being our guest and safe travels. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
There were roaches all in the room- the floors were sticky and gross. Not to mention is was impossible to sleep with all the loud noise and banging sounds
Business response:
We are truly sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are very sorry and h... read more
Desk clerk very rude, manager was horrible...Expedia phone rep she was very nice on 2nd phone call. Guy on 1st call wasn’t rude but kept me on hold for minutes then hung up.... I purchased 2 nights and in
The fridge was leaking water, roaches, tv leaning and to low for viewing
Business response:
Thank you for staying at our hotel. We are very sorry for the issues you experienced in your room and regret the inconvenience it caused. Rest assured, your feedback has been shared with the housekeeping and maintenance team to address these issues immediately. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Horrible Experience this extended stay visit was very disappointing I stayed at a previous location a few years back and was very pleased with it however this past visit not so much. Let me start by saying there was only one lady checking people in which is crazy since we came for an event in the area (you would think they would have been well staffed) it was crowded and such a small waiting area with what seemed liked no AC. we booked 5 rooms total 6 months in advanced they could not find one of our friends room even though... read more
Business response:
Nicole, thank you for sharing your comments with fellow travelers. We were disappointed to learn about the challenges you experienced during check-in. This is not typical of our service and we'll be taking steps to improve the guest experience for everyone. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
The staff member (there was only one) was kind but slow and we stood for about an hour behind 3 other people trying to check in. There is no bathroom outside of the rooms to use, so if you do happen to get stuck in this line, you better be ready to hold it. There was one very thin blanket on the bed and when we asked for more, had to wait for them to dry. The room was clean and, as I said, the staff was friendly.
Business response:
Karen, thank you for being our guest. We're glad to know you liked your well-appointed room, but we apologize for the inconvenience you had at the time of check-in. Please be assured that we have discussed your feedback with our front desk associates to be more diligent with our efforts moving forward. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Had to cancel reservation once we saw (and smelled) the room.
Business response:
Tony, we sincerely apologize for the cleanliness issues you experienced and regret this compromised your stay. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 2,849 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.