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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Avoid Extremely rude front desk manager. No or limited cleaning of rooms. ABYSMAL breakfast.
Business response:
Thank you for being our guest. We are sorry for the issues you encountered and regret the inconvenience it caused. Your comments will be shared with the appropriate teams to improve our accommodations and services moving forward. It is also disappointing to know you were unhappy with our grab-and-go breakfast offerings. Your comments about it will be shared with our brand leaders to assist them when determining new breakfast offerings. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Poor dirty want my money back
You had to pay for everything, and clean your own room!
Business response:
We are sorry you were unhappy with our hotel policy. Being an Extended-stay property, our services are designed for long-term guests to respect their privacy and to offer minimal intrusion to their home-like stay. We hope you reconsider staying with us again soon. Sincerely, Hotel Management
The handicapped door wouldn’t lock unless you used force and I am disabled and was told to just keep pushing up
Business response:
Alex, please accept our sincere apology for the difficulties you encountered with your rooms. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
We arrived at 11:25 pm only to find the hotel was locked. No one was at the front desk. We were not able to check in. A sign in the entry way said above a phone said to dial zero for after hours check in. We did, but no answer. We ended up on the street at midnight looking for a hotel with room and were lucky to find the Lexington Hotel staffed and with available rooms not far away.
Business response:
Jeff, thank you for choosing our hotel. We are sorry we were unable to accommodate you this time and regret the inconvenience caused. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
Infested with roaches. No one available after hours
Business response:
Anna, thank you for choosing our hotel. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future issues. We have also shared your feedbcak with our team to remind them our main goal is to provide excellent service to all our guests. Please revisit us so we can make it up to you. Sincerely, Hotel Management
There was no breakfast, the staff was invisible our entire trip. We did not feel safe because there was no one at the front desk!
Business response:
Thank you for being our guest. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. Your comments about it will be shared with our brand leaders to assist them when determining new breakfast offerings. Also, your concern will be shared with our front desk team to improve our service going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance ... read more
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 3,107 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.