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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Upon arrival at three there were no rooms available. I made reservations the night before.when I retuned around 6. I had to wait an additional fifty minutes in the lobby. Once she checked me ln. she gave me a key to come to my room which still had cleaning staff in the room. Needless to say the staff did not leave the room until 8:30. The in site manger was in the room as well. The television was not working and was brought to her attention and she did not do anything about it. I woke up in the middle of the night for a glas... read more
Business response:
Thank you for the feedback. Although we make every effort to be perfect, sometimes we fall short. Please accept our apologies for the difficulties you experienced while you were here. We have shared your concerns with the appropriate teams, and we’re taking necessary steps to prevent these issues from happening again in the future. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Disgusting This place was filthy. Hair/ skin flakes on the bed (under the cover), stains on the chairs, and dirty refrigerator. There were also some disruptive people staying at the hotel who were arguing and yelling right in front of my room. Staff came up and told them basically to just "quiet down".
Business response:
Justin, we apologize for disappointing and that we could not deliver you with a perfect stay. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". Your feedback regarding cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep. We are sorry for the disturbance cau... read more
Ridiculous! This place shouldn’t be an option ok Expedia or at least not the ratings it has.
Business response:
John, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Bedbugs bites The room my husband and I were originally assigned was dirty. Then we were assigned to a double bed room instead of a Queen or King bedroom. My husband and I had to sleep in separate beds and he was bitten by bed bugs on his leg and foot. We will not recommend anyone to stay at this hotel.
Business response:
Dear Guest, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
They do have roaches... Check in service was slow, the girl up front act like she didn't want to check me in. Before I even got to my room I saw dead cockroaches in the hallway. The workers should have clean the halls, I left for dinner and when I returned they were still there.The room did smell like mildew. I just sucked it up for 1 night. It's like the staff or management just don't care. This is a great location but this hotel needs work.
Business response:
Angela, thank you for choosing to stay with us. We apologize for the difficulties you encountered during your stay. Please be assured that we have shared your feedback with the concerned team, and we’re working with them to fix all the issues you mentioned. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
The ants in the kitchenette were a nice touch. You get what you pay for - sadly in this case I could’ve stayed somewhere much cleaner for the rate. 10/10 would not stay in this sketchy place again. Loud at night and weird people kept banging on my door and the doors around me. Didn’t feel safe.
Business response:
We appreciate your feedback and apologize for the difficulties you experienced during your stay. We want all of our guests to have an outstanding visit. Your feedback has been shared with our team to make sure these issues are not repeated. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Falta de servicio por el hotel Llegué a las 3:20 y mi ja no estuvo lista no cambian las sábanas y muchos menos dan toallas y te dan la habitación entras y encuentras sucio
Business response:
Sergio, thank you for being our guest. We are sorry your room was not in a spotless condition upon arrival and for the issues you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 2,849 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.