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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Really dirty room. Location was good. Continental breakfast was disappointing. Staff was great though. $6 parking fee for a nonpremium night was a excuse more money.
Business response:
It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
UNACCEPTABLE It was unacceptable. When going to the front desk to make them aware of the issues they suggested to check out. Nothing was fixed, leaking shower and sink and everything was dirty. Staff was rude and nonhelpful
Business response:
We cannot apologize enough for the unpleasant experience you had with our front desk associates. Your comments have prompted us to redouble training efforts so we can be sure to meet the high standards you should always expect from us every single stay. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you deserve. Sincerely, Hotel Management
Horrible stay Filthy and roaches. They charge 6.00 for parking in a wide open parking lot with no security.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Business response:
William, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Stolen cameras I stayed there for one night. It looks sketchy to begin with and I should’ve just left. The air conditioner was draining into the room. Very ghetto field to the place. And to top it off both my digital camera and my go Pro disappeared in the hours I left for dinner.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Hotel Management
False Advertising I chose this hotel because the website says free parking and free breakfast (it indicated more than a "grab and go" in its description and photos). When we arrived, we discovered that they charge $6/ day for parking and the "breakfast" consisted of granola bars and packaged muffins.
Business response:
We apologies that our breakfast selection was not to your liking and for the issue you had with our parking charges. Please note, our website clearly states about our offerings. We regret and hope you will consider giving us another chance so we can serve you better in the future. Sincerely, Hotel Management
Filthy I didn't stay, the room was filthy and had fececs left in the toilet and on top of it all they charge almost $7 a day for parking in there lot. I'll never stay at this hotel.
Business response:
Sean, please accept our apologies for your unpleasant experience at our hotel. Thank you for sharing these issues so we can make adjustments. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured that your comments have been shared with the team in an effort to improve our service. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Horrible experience. There was a bizarre odor when we entered the room. The pillows were not clean and we found insects inside the room. The staff woke us up rudely at 11:30.
Business response:
Please accept our apologies for your unpleasant experience at our hotel. Thank you for sharing these issues so we can make adjustments. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured that your comments have been shared with the team in an effort to improve our service. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, General Manager
Phone not working, no shampoo dirty carpet not friendly staff........
Business response:
Nick, I apologize for the disappointing stay you had with us. We are extremely sorry for the inconvenience you had with our service and the amenities we offer. Your concerns will be shared with the respective team members so that corrective actions can be taken immediately. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 2,850 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.