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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The fridge was leaking water, roaches, tv leaning and to low for viewing
Business response:
Thank you for staying at our hotel. We are very sorry for the issues you experienced in your room and regret the inconvenience it caused. Rest assured, your feedback has been shared with the housekeeping and maintenance team to address these issues immediately. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Horrible Experience this extended stay visit was very disappointing I stayed at a previous location a few years back and was very pleased with it however this past visit not so much. Let me start by saying there was only one lady checking people in which is crazy since we came for an event in the area (you would think they would have been well staffed) it was crowded and such a small waiting area with what seemed liked no AC. we booked 5 rooms total 6 months in advanced they could not find one of our friends room even though... read more
Business response:
Nicole, thank you for sharing your comments with fellow travelers. We were disappointed to learn about the challenges you experienced during check-in. This is not typical of our service and we'll be taking steps to improve the guest experience for everyone. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
The staff member (there was only one) was kind but slow and we stood for about an hour behind 3 other people trying to check in. There is no bathroom outside of the rooms to use, so if you do happen to get stuck in this line, you better be ready to hold it. There was one very thin blanket on the bed and when we asked for more, had to wait for them to dry. The room was clean and, as I said, the staff was friendly.
Business response:
Karen, thank you for being our guest. We're glad to know you liked your well-appointed room, but we apologize for the inconvenience you had at the time of check-in. Please be assured that we have discussed your feedback with our front desk associates to be more diligent with our efforts moving forward. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Had to cancel reservation once we saw (and smelled) the room.
Business response:
Tony, we sincerely apologize for the cleanliness issues you experienced and regret this compromised your stay. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Upon arrival at three there were no rooms available. I made reservations the night before.when I retuned around 6. I had to wait an additional fifty minutes in the lobby. Once she checked me ln. she gave me a key to come to my room which still had cleaning staff in the room. Needless to say the staff did not leave the room until 8:30. The in site manger was in the room as well. The television was not working and was brought to her attention and she did not do anything about it. I woke up in the middle of the night for a glas... read more
Business response:
Thank you for the feedback. Although we make every effort to be perfect, sometimes we fall short. Please accept our apologies for the difficulties you experienced while you were here. We have shared your concerns with the appropriate teams, and we’re taking necessary steps to prevent these issues from happening again in the future. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Disgusting This place was filthy. Hair/ skin flakes on the bed (under the cover), stains on the chairs, and dirty refrigerator. There were also some disruptive people staying at the hotel who were arguing and yelling right in front of my room. Staff came up and told them basically to just "quiet down".
Business response:
Justin, we apologize for disappointing and that we could not deliver you with a perfect stay. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". Your feedback regarding cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep. We are sorry for the disturbance cau... read more
Ridiculous! This place shouldn’t be an option ok Expedia or at least not the ratings it has.
Business response:
John, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Bedbugs bites The room my husband and I were originally assigned was dirty. Then we were assigned to a double bed room instead of a Queen or King bedroom. My husband and I had to sleep in separate beds and he was bitten by bed bugs on his leg and foot. We will not recommend anyone to stay at this hotel.
Business response:
Dear Guest, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 3,107 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.