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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Extended Stay America Hotel Jacksonville - Riverwalk is located at 1413 Prudential Dr, Jacksonville, FL. This business specializes in Hotels & Motels and Other Lodging and has 1 review(s) with a star rating of 5.0.
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We stay here because it is pet friendly. Staff always very helpful. Room is clean and we have never been disappointed.
Business response:
Thank you for staying with us and for sharing your glowing remarks online about Extended Stay America. It's wonderful to know we were able to provide you with an outstanding stay once again. We believe our comfortable accommodations and our outstanding customer service set us apart from other hotels in the area and bring guests back time and time again. We look forward to seeing you and your pet on your next trip to our beautiful city. Sincerely, Hotel Management
The Higgs family It was wonderful as always onl issue we had was them not having enough supplies as far as for the kitchen area inside the room due to a fullhouse
Business response:
Curtis, it is always a pleasure to hear from our loyal guests and to know we are continually exceeding expectations. We would like to inform you that kitchenware is available at the front desk upon request. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management
chambre propre, bon service
Business response:
Gilles, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and enjoyed our well-kept accommodations. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
The staff was nice. The breakfast was muffins and granola bars with coffee. No ice, no vending machine. Lots of small damages in the room
Business response:
Thank you for sharing your review online. We are glad you liked our courteous associates and that you had an overall restful stay. However, we regret the inconvenience you had in your room. Your feedback is discussed with the appropriate team for review and action. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management
Motel itself has a very odd smell, you could smell the grease form everyone cooking. Rooms are ok beds are extra firm and hard to sleep on. TV is smaller than the average computer monitor abd only geta analog channels. I chose it because of location
Business response:
Thank you for being our guest. We are sorry for the odor you encountered and regret the inconvenience caused. We take these reviews seriously and have shared your comments with the housekeeping team so that it is not repeated with the future guests. Also, we are sorry you did not like the size and channels of the television. On a positive note, we are pleased you enjoyed our location. We hope to have another opportunity of welcoming you back in the future for a much better experience. Sincerely, Hotel Management
Property is a bit run down, carpets are in need of a good cleaning, kitchen area is very outdated. Beds are comfortable.
Business response:
Thank you for choosing to stay with us. We're sorry our hotel did not meet your expectations. We agree there are areas within the hotel that are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. On a positive note, we are pleased you slept well on our comfortable beds. We hope you will visit us again in the future for a much better stay. Sincerely, Hotel Management
It was just ok. Not in a great area, room wasn't ready at check in time, hotel just has a funny smell to it, some of the doors to get into the building don't work with room cards. Needs ice and vending machines. A lot of little stuff that adds up.
Business response:
Troy, thank you for sharing about your stay at Extended Stay America. We are sorry for the delay you experienced at the time of check-in. We also apologize for the odor issue and the problems you encountered with the key card. We never want to disappoint our guests, and we assure you that corrective actions will be taken so this does not repeat with our future guests. Thank you once more for your feedback, and we hope to have another opportunity to welcome you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 4.3 star rating with 1,641 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.