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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The mattress was pretty hard but the room was very clean, plenty of towels. Front desk was very friendly.
Business response:
Terri, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The property was overall OK the vending machines weren’t functioning properly the front Dess lady was extremely friendly Paula she told me a little history about the area overall out of 10 I will give this property a six
Business response:
Nickcoy, thank you for your recent stay and for your candid feedback. We are sorry for the issues you encountered with the vending machines; your feedback has been shared with the maintenance team to take corrective actions. That being said, we are glad you liked the service provided by Paula. We will be sure to share your compliments with her. We hope the positive aspects of your visit will encourage you to stay with us again in the future. Sincerely, Hotel Management
Okay room with unsafe condtions My stay at the Prudential drive location in Jacksonville, Florida 5/2022 was okay. The service trying to check in was terrible. I was checking in after hours and already had a confirmation number however the hotel clerk would not let me in the lobby for 15 minutes. This made my travels unsafe to have to wait on the outside of a locked door and talk with a clerk whom was inside. The clerk told me at this downwntown area this was their policy to not let me in the lobby until her computer pulled ... read more
Business response:
Lasaundra, thank you for being our guest. We sincerely apologize for the wait time and issues you experienced at the time of check-in and the inconvenience this caused. Your feedback will be used to improve our services, and we appreciate your patience. On a positive note, we are glad the remainder of your stay was pleasant. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Very efficient and suitable for my purposes. Would have liked easier access to trash pick up and kitchen dishes and utensils
Business response:
Waddell, it was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please visit us again the next time you are in the area. Sincerely, Hotel Management
Close to TIAA Bank Field.
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 2,841 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.