Extended Stay America - Jacksonville - Riverwalk - Convention Center

Business response:

Dear Mark, Thank you for taking the time to share feedback about your recent stay. We are glad that you appreciated our comfortable bed. However, we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. We hope this was not too much of an inconvenience and that you will stay with us again soon.Sincerely,Hotel Management 

Business response:

Dear Rebekah, Thank you for taking the time to share feedback about your recent stay. We are glad that you appreciated our clean accommodations and convenient location. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue in the hallways and lobby compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedb... read more

Business response:

Dear Jesse, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Your remarks are shared with our concerned team, as we want our guests to have a perfect hotel experience while with us. Please return, and we welcome you for a better experience.Sincerely,Hotel Management 

Business response:

Dear Thomas, Thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. We look forward to another opportunity so we can show you the outstanding hospitality you deserve. Sincerely,Hotel Management