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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Extended Stay America Hotel Jacksonville - Riverwalk is located at 1413 Prudential Dr, Jacksonville, FL. This business specializes in Hotels & Motels and Other Lodging and has 1 review(s) with a star rating of 5.0.
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The elevators were slow and rickety. The floor freaked as we walked on it. The blankets in the room were basically thin sheets. The vending machines were not stocked (there were no drinks in the machine during our visit). Won’t be back to this location.
Business response:
Thank you for being our guest. We are disappointed to read we were not able to deliver you a stellar stay. Please accept our apologies for the difficulties you had during your stay. We can assure you that what you experienced is not acceptable by our standards. Thus, your feedback for the elevators and the blankets are discussed with the appropriate individuals as we will be taking the proper action to ensure a more pleasing experience for every guest entering our doors. Please consider giving us another chance to show you t... read more
The property is nice for people staying for a long time but not recommended for a short time. The people were very nice and helpful.
Business response:
Thank you for selecting us on your trip to our city. We are glad you liked our offerings and that you had a pleasant stay. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Interesting stay... Super nice staff. Strong smell of marijuana coming from a car in the parking lot near the front door when we entered to register. A strong smell of marijuana when we entered the building on day two. It seemed to be coming from the employee room to the left of the entrance. Carpets in the room were pretty disgusting, stains on the bedding skirt, open electrical box on the ceiling where the fan/light used to be, stovetop elements were rusty and the refrigerator door was all stained. It seemed to have been c... read more
Business response:
We apologize for the cleanliness issues you encountered while you were here. Please be assured that we have discussed your feedback with our housekeeping team, and we’re working on our protocols to ensure that this does not happen again. Thank you for letting us know of the smoke issues you encountered. Our hotel policy prohibits smoking in certain areas of the property so we appreciate you letting us know so we can address it appropriately. It was a pleasure serving you and we hope to have you back for the seamless stay you... read more
First time we brought our dog here with us. We appreciated how nice and helpful the staff was.
Business response:
Cathy, thank you for being our guest at Extended Stay America. It was a pleasure knowing you had a comfortable stay at our well-maintained property and that our courteous associates left a good impression by delivering their best. Thank you once again for stopping by, and we look forward to seeing you again soon. Sincerely, Hotel Management
Only problem I had was the soda machine didn't work.
Business response:
Darryl, thank you for staying at Extended Stay America and leaving a review of your experience here. It is a pleasure to know you liked everything we have to offer and that our offerings made your stay a comfortable one. However, we regret the inconvenience you had. Your business is appreciated, and we look forward to serving you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 4.3 star rating with 1,641 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.