Extended Stay America - Jacksonville - Riverwalk - Convention Center

Business response:

Thank you for sharing your feedback with us. We apologize for the cleanliness issue in your suite. We will discuss your comments with our housekeeping team to be more diligent. Please note, to ensure the cleanliness of kitchenware, brand standards require us to keep them at the front desk, and we are sorry if this was not explained by our team. We hope you will allow us to redeem ourselves. Sincerely, Hotel Management 

Business response:

Thank you for selecting Extended Stay America and sharing your review. It was a pleasure to know you liked our thoughtfully-appointed amenities and that you found our location ideal for your travel plans. Your gracious rating is highly appreciated, and we look forward to serving you again. Sincerely, Hotel Management 

Business response:

Melissa, thank you for your review. We are sorry for the difficulties you had in your suite. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We also regret if you had any inconvenience due to the other guests on the property. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your experience at Extended Stay America and recommending us. We are delighted to know you were happy with your well-appointed suite and that you had a comfortable stay. It was a pleasure serving you, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

We appreciate you selecting us and leaving your rating. We hope the positive aspects of your stay more than made up for any concerns you may have had. Once more, we appreciate your business and hope to welcome you for the five-star stay we strive to provide. Sincerely, Hotel Management 

Business response:

Angela, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Jason, thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we may have missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Nakia, your kind review is appreciated by us here at Extended Stay America. It was a delight to know that each team member provided you nothing else but brilliant hospitality that made your stay an excellent one. We will share your compliments with Keyoe, Rudy, and the rest of our team. We appreciate your recommendation and look forward to serving you soon. Sincerely, Hotel Management 

Business response:

Thank you for selecting Extended Stay America and for your five-star rating. We are thrilled to know we met all your expectations and you had an excellent stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management