This profile has been claimed by the business owner or representative.
Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for sharing your rating regarding your visit. We hope you enjoyed your stay, and we do to extend our apologies if your experience didn't meet every expectation. It was a pleasure serving you, and we hope the positive aspects of your visit will bring you back to us in the future. Sincerely, Hotel Management
The place is awesome altogether but had an issue this past weekend. I owned my mistake by leaving my key in my room I went outside after office hrs couldn’t get anyone at the front desk sat outside for almost 2 hrs. Had customer service call them several times even another Extended stay down the hotel but no luck I finally got ahold of someone and when I did the lady was so rude. Never apologized for taking so long to come back. Luckily the good out weigh the bad but the next front desk worker better not have an attitude or ... read more
Business response:
Thank you for the detailed review of Extended Stay America. Although from the rating it seems you had a pleasant time with us, we are sorry you did not have a positive experience with one of our front desk associates. We want every guest to be treated with respect and authentic, friendly service, so your feedback will be used to improve our services, and we appreciate your patience. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management
Convenient. Parking fee not disclosed from expedia. Room card activation broke & didn’t have room access, so we got a refund on our room.
Business response:
Thank you for evaluating your experience at our hotel. Although you were found our location convenient for your plans, we are sorry for the inconvenience you had concerning the key card that impacted your stay. We hope to have another opportunity to welcome you back for a flawless experience. Sincerely, Hotel Management
it was nice They had an issue with the room keys so there was no key available for guests. They waved our parking fee which was nice. Good stay.
Business response:
Thank you for selecting Extended Stay America and sharing your review. We are glad our associates could make up for the inconvenience regarding the key card and that you had a pleasant stay. It was a pleasure hosting you, and we hope to do so again the next time you are in our city. Sincerely, Hotel Management
Business response:
Harold, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Chelsea, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The location of this hotel is perfect for downtown and a short walk to the river front. The staff was nice. But the cleanliness was questionable. It smelled foul during our whole stay. Normally I don’t care about looks but the furniture was banged up so badly it looked like Good Will wouldn’t even have sold it..
Business response:
Thank you for being our guest and for sharing your review. Although you found our location convenient and liked our associates, we apologize for the housekeeping issues and the poor condition of the furnishings. This will be addressed with the appropriate individuals so we can be sure to meet the high standards you should expect from us every single stay. We hope to have another chance to host you and improve your impression of us. Sincerely, Hotel Management
Great place to stay Great
Business response:
Mary, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Business response:
Harold, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 2,841 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.