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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Extended Stay America Hotel Jacksonville - Riverwalk is located at 1413 Prudential Dr, Jacksonville, FL. This business specializes in Hotels & Motels and Other Lodging and has 1 review(s) with a star rating of 5.0.
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lights barely worked. Pillows stained pretty dirty. Extremely thin blankets. Hallways smelled like weed, cigarettes and dirt. There was the same trash sitting in the hallway the entire time we were there and nobody cleaned it. “Breakfast” was sad.
Business response:
We are sorry for the problems you encountered during your stay. We are working with our housekeeping team to ensure we are more diligent in our efforts to provide clean accommodations. We have strict policies where we prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. We will make a note of your feedback about our breakfast offerings as we plan any changes to it. We would like an opportunity to serve you better in the future and hope you will return the nex... read more
The customer service and stuff was great. The hotel and rooms was very clean. The location was good for me, restaurants in walking distance.
Business response:
Thank you for being our guest at Extended Stay America. Our team is so pleased to learn you enjoyed our ideal location, found your suite comfortable and our staff friendly and professional. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Needed a place to stay late at night, last minute. Expedia helped us get that. Did not need the kitchenette. That would have been great. Biggest disappointment was not getting a later checkout when we'r had come after midnight. Organization should be more flexible.
Business response:
Thank you for the review. We are sorry for not able to accommodate your request for a late checkout and regret the inconvenience it caused. We value your feedback and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 4.3 star rating with 1,718 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.