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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Extended Stay America Hotel Jacksonville - Riverwalk is located at 1413 Prudential Dr, Jacksonville, FL. This business specializes in Hotels & Motels and Other Lodging and has 1 review(s) with a star rating of 5.0.
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice staff, great food nearby but worse beds. The hotel staff was wonderful. Quick to assist and very informational. The beds are not the size in which are advertised and they are very uncomfortable unless your a guest that likes extremely firm beds...
Business response:
John, thank you for being our guest. We are pleased to know you liked our associates and that overall you had a pleasant stay. However, we are sorry for the discomfort you had with the mattress. We value our guests and their recommendations and we will share your comments with our leadership team. Thank you for being our guest, and we would love the opportunity to welcome you back soon. Sincerely, Hotel Management
Worked for what I needed The hotel was okay, simple. I needed and inexpensive place to stay for the weekend and it worked..Location is Awesome Downtown next to river. Staff were friendly as well.
Business response:
Alexis, thank you for your review about your stay with us. We are glad you liked our convenient location, friendly service and also found us to be a fair value. We appreciate your business and hope to see you soon whenever your travel brings you this way. Sincerely, Hotel Management
I was on a trip to attend a wedding. I got to the hotel late. Checking into the hotel was a simple process, however the receptionist was not as friendly as she could have been. I'm not use to not having a coffee maker in the room but it was well missed. If you wanted coffee you had to go downstairs. Also, the refrigerator had leftover food in it from a previous stay
Business response:
Thank you for choosing our hotel for your stay. We apologize for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. We hope you will consider staying with us again. Sincerely, Hotel Management
The people were great but the carpet...not so much The positive, the staff was very friendly and helpful. The negative, the carpet was tacky/sticky and after I had taken a shower and walked around the room for a while the bottoms of my feet were dirty. Bring socks to walk around in. It’s the worst $200 a night hotel I have ever stayed in. But if you have the need too be near downtown or the south bank it is a tolerable option. Will probably choose a different option for WTR next year.
Business response:
Thank you for your review. We were so pleased to read how much you enjoyed your overall stay and liked the service provided by our staff. We are sorry you had a few housekeeping issues with your room and that we fell short of our usual service delivery. We have discussed these issues with our staff to see where steps were missed in our room inspection process. Your feedback will help us do a better job going forward. We hope you consider us again when you return to the area. Sincerely, Hotel Management
Good experience for me bad experience for friend! My overall stay was great! Clean room pleasant staff for the most part. But I'm not to happy with Hotels.com or the Extended stay because they left my friend out on the street. She had booked a room using hotels.com like I did and when she went to check in they didnt show her reservation and didnt have any available rooms. Hotels.com did not try to help her fix the issue by finding a room nearby and the woman at the front desk was not helpful either. We had a good experience,... read more
Business response:
Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 4.3 star rating with 1,641 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.