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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Extended Stay America Hotel Jacksonville - Riverwalk is located at 1413 Prudential Dr, Jacksonville, FL. This business specializes in Hotels & Motels and Other Lodging and has 1 review(s) with a star rating of 5.0.
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for the five-star rating regarding your stay at Extended Stay America - Jacksonville -Riverwalk -Convention Center. We are glad to see that you liked your visit and all the facilities we have to offer. We hope to serve you again the next time you are in our area. Sincerely, General Manager
Great location with friendly service. Service
Business response:
Many thanks for reviewing your stay at Extended Stay America Jacksonville - Riverwalk - Convention Center. It’s pleasing to read that our associates were welcoming and took excellent care of you. We are also happy that our location was convenient for your trip. We hope you will visit us again when in our area. Sincerely, General Manager
GA/Fla Free wifi connection sucks but overall good.
Business response:
Thank you for choosing to stay at Extended Stay America Jacksonville - Riverwalk - Convention Center. We are delighted to know that your overall visit was pleasant. Having said that, please accept our apology for the Internet issues you encountered while here. We appreciate you being our guest and look forward to welcoming you back! Sincerely, General Manager
Convenient, friendly, and nice. It was nice. But no maintenance person on hand to assist with TV., or small issues. The Staff was real nice and friendly group of ladies... The breakfast needs p to state " Continental " no fruit, or Corn Flakes, or Instant Grits. I Didn't IIke how one staff was charging Deposit with Credit Card, when it was written "$100 Deposit if paying with Cash.". Carpets in some rooms can be a little fresher.
Business response:
Thank you for choosing Extended Stay America - Jacksonville - Riverwalk - Convention Center for your stay. We are happy that you liked our friendly associates and our convenient location. However, we are sorry you were unhappy with our breakfast offerings and that you had issues with some of our associates. Our goal is to provide excellent service so we regret we fell short. Please know your feedback will be shared with our staff so we can ensure your next stay is exceptional. Thank you once again, we hope to welcome you bac... read more
Clean bit lacked comfort Service was good and room clean. Bed was hard as a rock and our floor was noisy.
Business response:
Thank you for taking the time to evaluate your stay. Although you liked your clean room and our service, and we apologize for falling short of with comforts you were looking for. Your feedback is invaluable and highlight the areas that need attention and will improve the guest experience. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Business response:
We appreciate your feedback about our hotel! However, I regret that your stay was less than perfect. We hope you will give us another opportunity to provide you with a better experience. Sincerely, General Manager
Okay hotel, nice staff The bed and pillows weren't too comfy, but overall had a good price. Although, they did charge $5 a day for parking and there was a $100 deposit...
Business response:
Thank you for the comments regarding your stay at Extended Stay America Jacksonville - Riverwalk - Convention Center. We are happy to know your overall visit was pleasant. Thanks for being our guest. We look forward to seeing you again when in the area. Sincerely, General Manager
Good
Business response:
It was a pleasure having you as our guest at Extended Stay America - Jacksonville - Riverwalk - Convention Center. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your review. We look forward to your return visit. Sincerely, General Manager
Great for a short stay The staff is absolutely lovely and accommodating. The hotel itself is best for a short stay. Not far from town, quite a few things to do and most importantly, near the river taxi to get to the stadium. The bed was a little hard for my liking but some may enjoy the firmness. Although we booked a Queen room, for some reason the bed felt a lot smaller but we didn't raise the issue to management. Another thing, they do charge for parking although the website offers bookings with free parking. I spent about... read more
Business response:
Thank you for choosing Extended Stay America - Jacksonville - Riverwalk - Convention Center for your stay. We are happy that you liked our courteous associates and our convenient location which was perfect for your needs. However, we are sorry for the issue you had with our parking charges and the inconvenience it caused. We will take this opportunity to ensure our website is clear and our front desk staff offers clear communications about our offerings. Thank you once again, we hope to welcome you back soon. Sincerely, Gen... read more
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 4.4 star rating with 1,776 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.