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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Extended Stay America Hotel Jacksonville - Riverwalk is located at 1413 Prudential Dr, Jacksonville, FL. This business specializes in Hotels & Motels and Other Lodging and has 1 review(s) with a star rating of 5.0.
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great for a short stay The staff is absolutely lovely and accommodating. The hotel itself is best for a short stay. Not far from town, quite a few things to do and most importantly, near the river taxi to get to the stadium. The bed was a little hard for my liking but some may enjoy the firmness. Although we booked a Queen room, for some reason the bed felt a lot smaller but we didn't raise the issue to management. Another thing, they do charge for parking although the website offers bookings with free parking. I spent about... read more
Business response:
Thank you for choosing Extended Stay America - Jacksonville - Riverwalk - Convention Center for your stay. We are happy that you liked our courteous associates and our convenient location which was perfect for your needs. However, we are sorry for the issue you had with our parking charges and the inconvenience it caused. We will take this opportunity to ensure our website is clear and our front desk staff offers clear communications about our offerings. Thank you once again, we hope to welcome you back soon. Sincerely, Gen... read more
No free parking and horrible breakfast The hotel was ok. But far away my expectations. First parkingis not free it has a fee to pay. No housekeeping. 2 nights and no cleaning in my room. Breakfast Grab n go is weird because you have to eat in your apartament. Very poor breakfast too.
Business response:
Thank you for providing us with details about your stay. We sincerely apologize if our housekeeping services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. We will also share your concerns regarding our breakfast offerings with our team to see where we can make improvements. We are sorry for the inconvenience you experienced. We are grateful for the feedback y... read more
OK for a short stay. Could be cleaner. My stay was okay, although the breakfast offered ended up being coffee and biscuits, with cake! Worse part was the roaches I found in the room.
Business response:
Thank you for reviewing your stay with us. We are glad you enjoyed your overall stay, but we are sorry for the housekeeping issues you had in your room. We have shared your comments with our Housekeeping Manager to see where we went wrong so any necessary improvements to our processes can be made. It was our pleasure serving you, and we hope to welcome you back soon. Sincerely, General Manager
Clean, safe Nice clean hotel, great friendly staff, safe area
Business response:
Thanks so much for choosing Extended Stay America - Jacksonville - Riverwalk - Convention Center. It's nice to read we met all of your expectations and that you liked our spotless facility. We enjoyed having you as our guest and hope to have the opportunity to welcome back on a future visit. Sincerely, General Manager
Good location The hotel is in a good location, and tries to be a CW suites style hotel - but it lacks the IHG benefits - no dishwasher, or ice maker, You have to request dishes and kitchen stuff from the front desk. The WiFi is free, but horrible - dial up is faster. They will Upgrade you to faster internet for a fee - but even at 3x faster, it is still pretty poor. The breakfast is "grab & go" packaged muffins, granola bars, and good coffee, but it's not breakfast. They do have a decent laundry room ($2 wash $2-3 dry) wi... read more
Business response:
Thank you for staying with us and taking the time to post a review. We are glad you liked our helpful associates and that our convenient location was perfect for your needs. However, please accept our apologies for the issues with our complimentary Wi-Fi. Our maintenance team has been notified to ensure the issue is corrected. We are also sorry our breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. Thank you once again, we hope you give us anot... read more
Too much excitement Woke to "drumming" at 8:30 on a Sunday morning. It didn't last long but wasn't appreciated. Too much excitement for me. Beware, if u book online you will have to provide a $100 security deposit.
Business response:
Thank you for sharing your thoughts about your stay. We are sorry for the situation you described regarding excessive noise. Our goal is to provide a clean property, and a comfortable suite so you can get a good night's rest, so we truly apologize that your sleep was disrupted. We hope you will allow us another opportunity to provide you with a better experience. Sincerely, General Manager
Very friendly staff The staff was all smiles ands all "yes!" I was surprised to have to pay $5 to park! The room walls allowed some sounds. Otherwise the room was excellent and I'm a 69 year old cranky guy who had to evacuate due to a hurricane. The staff was very helpful and professional.
Business response:
We are glad we were able to accommodate you during this difficult time and thank you for letting us know that you were comfortable here at Extended Stay America- Jacksonville - Riverwalk - Convention Center. We appreciate your nice comments about our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. It was our pleasure to have you as our guest, please come back and see us again. Sincerely, General Manager
Business response:
Thank you for staying with us and taking the time to post your ratings. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Business response:
Thanks for choosing to stay at Extended Stay America - Jacksonville -Riverwalk -Convention Center and for the four-star feedback. We are always happy to know our guests are leaving 100% satisfied! We hope you will visit us every time you are in the area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 4.3 star rating with 1,641 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.