This profile has been claimed by the business owner or representative.
Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Ashia, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of your trip. We hope to welcome you back soon at Extended Stay America - Jacksonville - Riverwalk - Convention Center. Sincerely, General Manager
VERY CONVENIENT FOR MY QUICK STAY IN Jacksonville I was able to walk to Baptist Hospital and the hotel was convenient to freeway access, I also was able to let my Grandkids and NIeces utilize the Pool from the neighbor Hampton inn Thanks to them,,,
Business response:
Dora, thank you for choosing Extended Stay America - Jacksonville - Riverwalk - Convention Center for your stay. We are glad to read you enjoyed your stay and that you liked our convenient location which was perfect for your needs. It was a pleasure to have you as our guest, and we hope to welcome you back soon. Sincerely, General Manager
Extended stay jax Uncomfortable beds, ac was not working properly, the hallways smell bad, the kitchen appliances where not set up, breakfast window was to short. Can't complain about the costumer service they did what they could to accomodate.
Business response:
Eminely, please accept our apologies for problems while here and for the inconvenience caused. We are already working with our housekeeping and maintenance teams to ensure the issues you identified are rectified. We also apologize if our dishware policy was not shared with you at the check-in. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your feedback is vital and it will be used as a tool to improve movi... read more
Worked well for us... Perfect location, clean and safe environment. Would highly recommend for mid-range priced motel in the Jacksonville downtown area.
Business response:
We are pleased to see you enjoyed your stay at Extended Stay America - Jacksonville - Riverwalk - Convention Center. It’s our pleasure knowing you loved all the aspects of your trip, especially our convenient location and the spotless property. Thanks for recommending us, and we hope to see you again soon. Sincerely, General Manager
Business response:
Andrew, thank you for being our guest at Extended Stay America - Jacksonville - Riverwalk - Convention Center. We appreciate you giving us a nice rating and are glad you were overall pleased with your experience with us. Thanks for your business. We hope to see you again soon. Sincerely, General Manager
Greatest hotel ever Amazing
Business response:
Thank you for being our guest at Extended Stay America - Jacksonville - Riverwalk - Convention Center. We appreciate your review and are delighted that your stay was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, General Manager
Business response:
Wow - Patricia, thanks for the awesome feedback. Our top priority is for you to have an enjoyable and comfortable stay and from your five-star rating, it appears that we delivered on both counts. It was a pleasure having you at Extended Stay America - Jacksonville - Riverwalk - Convention Center, and we look forward to welcoming you back soon. Sincerely, General Manager
excellent front desk service; hotel could be a little noisy. no room service during stay. proximity of highways and bridges a negative point; no easy for walking around.
Business response:
Otto, thanks for your stay. We are happy you had a good experience overall and were pleased with our front desk staff. However, we are sorry our location was not ideal for you and we apologize if our housekeeping service was not shared with you. We provide this service on a weekly basis to respect the privacy of our long term guests and it also always available upon request for an additional fee. We hope that the other satisfactory aspects of your stay will bring you back for another visit in the future. Sincerely, General ... read more
All of Jacksonville is nasty Stood at desk 10 minutes waiting to check in , go to room air conditioner is sitting on the bed,
Business response:
Ronald, please accept our apologies for not living up to your expectations. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us and will use it as a training tool to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 2,847 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.