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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Extended Stay America Hotel Jacksonville - Riverwalk is located at 1413 Prudential Dr, Jacksonville, FL. This business specializes in Hotels & Motels and Other Lodging and has 1 review(s) with a star rating of 5.0.
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not the best value around football games Prices get very high for sporting events. Other than being close to the stadium, it's not a great value. Free breakfast consists of granola bars and coffee. Rooms are in need of updating. Just some basics would help like new coats of paint, new bedding, decent pillows, etc.
Business response:
Thank you for reviewing your stay. Although your overall visit was pleasant, please accept our apologies for your experience in not meeting your expectations, and for failing to maintain our high standards. We appreciate you letting us know how we can improve. Thank you for staying with us, and we would love the opportunity to serve you again. Sincerely, General Manager
Business response:
Thank you for the five-star rating regarding your stay at Extended Stay America - Jacksonville -Riverwalk -Convention Center. We are glad to see that you liked your visit and all the facilities we have to offer. We hope to serve you again the next time you are in our area. Sincerely, General Manager
Great location with friendly service. Service
Business response:
Many thanks for reviewing your stay at Extended Stay America Jacksonville - Riverwalk - Convention Center. It’s pleasing to read that our associates were welcoming and took excellent care of you. We are also happy that our location was convenient for your trip. We hope you will visit us again when in our area. Sincerely, General Manager
GA/Fla Free wifi connection sucks but overall good.
Business response:
Thank you for choosing to stay at Extended Stay America Jacksonville - Riverwalk - Convention Center. We are delighted to know that your overall visit was pleasant. Having said that, please accept our apology for the Internet issues you encountered while here. We appreciate you being our guest and look forward to welcoming you back! Sincerely, General Manager
Convenient, friendly, and nice. It was nice. But no maintenance person on hand to assist with TV., or small issues. The Staff was real nice and friendly group of ladies... The breakfast needs p to state " Continental " no fruit, or Corn Flakes, or Instant Grits. I Didn't IIke how one staff was charging Deposit with Credit Card, when it was written "$100 Deposit if paying with Cash.". Carpets in some rooms can be a little fresher.
Business response:
Thank you for choosing Extended Stay America - Jacksonville - Riverwalk - Convention Center for your stay. We are happy that you liked our friendly associates and our convenient location. However, we are sorry you were unhappy with our breakfast offerings and that you had issues with some of our associates. Our goal is to provide excellent service so we regret we fell short. Please know your feedback will be shared with our staff so we can ensure your next stay is exceptional. Thank you once again, we hope to welcome you bac... read more
Clean bit lacked comfort Service was good and room clean. Bed was hard as a rock and our floor was noisy.
Business response:
Thank you for taking the time to evaluate your stay. Although you liked your clean room and our service, and we apologize for falling short of with comforts you were looking for. Your feedback is invaluable and highlight the areas that need attention and will improve the guest experience. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Business response:
We appreciate your feedback about our hotel! However, I regret that your stay was less than perfect. We hope you will give us another opportunity to provide you with a better experience. Sincerely, General Manager
Okay hotel, nice staff The bed and pillows weren't too comfy, but overall had a good price. Although, they did charge $5 a day for parking and there was a $100 deposit...
Business response:
Thank you for the comments regarding your stay at Extended Stay America Jacksonville - Riverwalk - Convention Center. We are happy to know your overall visit was pleasant. Thanks for being our guest. We look forward to seeing you again when in the area. Sincerely, General Manager
Good
Business response:
It was a pleasure having you as our guest at Extended Stay America - Jacksonville - Riverwalk - Convention Center. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your review. We look forward to your return visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 4.3 star rating with 1,641 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.