Extended Stay America - Jacksonville - Riverwalk - Convention Center

Business response:

Dora, thank you for choosing Extended Stay America - Jacksonville - Riverwalk - Convention Center for your stay. We are glad to read you enjoyed your stay and that you liked our convenient location which was perfect for your needs. It was a pleasure to have you as our guest, and we hope to welcome you back soon. Sincerely, General Manager 

Business response:

Eminely, please accept our apologies for problems while here and for the inconvenience caused. We are already working with our housekeeping and maintenance teams to ensure the issues you identified are rectified. We also apologize if our dishware policy was not shared with you at the check-in. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your feedback is vital and it will be used as a tool to improve movi... read more

Business response:

We are pleased to see you enjoyed your stay at Extended Stay America - Jacksonville - Riverwalk - Convention Center. It’s our pleasure knowing you loved all the aspects of your trip, especially our convenient location and the spotless property. Thanks for recommending us, and we hope to see you again soon. Sincerely, General Manager 

Business response:

Andrew, thank you for being our guest at Extended Stay America - Jacksonville - Riverwalk - Convention Center. We appreciate you giving us a nice rating and are glad you were overall pleased with your experience with us. Thanks for your business. We hope to see you again soon. Sincerely, General Manager 

Business response:

Thank you for being our guest at Extended Stay America - Jacksonville - Riverwalk - Convention Center. We appreciate your review and are delighted that your stay was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, General Manager 

Business response:

Wow - Patricia, thanks for the awesome feedback. Our top priority is for you to have an enjoyable and comfortable stay and from your five-star rating, it appears that we delivered on both counts. It was a pleasure having you at Extended Stay America - Jacksonville - Riverwalk - Convention Center, and we look forward to welcoming you back soon. Sincerely, General Manager 

Business response:

Otto, thanks for your stay. We are happy you had a good experience overall and were pleased with our front desk staff. However, we are sorry our location was not ideal for you and we apologize if our housekeeping service was not shared with you. We provide this service on a weekly basis to respect the privacy of our long term guests and it also always available upon request for an additional fee. We hope that the other satisfactory aspects of your stay will bring you back for another visit in the future. Sincerely, General ... read more

Business response:

Many thanks for taking the time to post your review. We are disappointed to know you were not pleased with our beds. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We hope to have the opportunity to make your next stay perfect. Sincerely, General Manager 

Business response:

Thank you for choosing to stay at Extended Stay America - Jacksonville - Riverwalk - Convention Center. We are delighted you liked our affordable rates and the location of our hotel. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager