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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
nice little place that was safe and secure very nice motel for the money. close to the river front. wifii and beds were very acceptable/ had little kiten in the room wih refrigerator so that was a plus if you staying longer than a night and want to eat in
Business response:
John, thank you for staying with us. It’s a pleasure knowing you loved our kitchenette and the excellent facilities we offer. We hope to welcome you back soon at Extended Stay America. Sincerely, General Manager
Business response:
Austin, thank you for your four-star feedback. We are delighted we met your expectations and look forward to welcoming you back for another outstanding experience at Extended Stay America. Sincerely, General Manager
nice, clean hotel I felt very comfortable there. Room was nice and clean. staff was helpful and pleasant. I have no complaints.
Business response:
Jean, thank you for selecting Extended Stay America for your visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable and the staff friendly and professional. Thanks again for being our guest, and we look forward to seeing you in the future! Sincerely, General Manager
Convenient but some issues It was convenient to what we were there for, but there was always people hanging out around the exit door smoking where there were "no smoking" signs. Our first night there we were woken at 2am to someone knocking on our door. My husband got up and told them they had the wrong room. Over the next two hours the man kept knocking on the adjacent room to ours. When my husband called the front desk to complain all they said was that they were aware and that the man had locked him key in his car and was... read more
Business response:
Jerri, it was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
Business response:
Sharon, thank you for sharing your perfect rating. We appreciate you choosing Extended Stay America - Jacksonville - Riverwalk - Convention Center and hope to host you again soon. Sincerely, General Manager
Great location, but I saw roaches in my room. Breakfast could also be better.
Business response:
Angela, although you had a comfortable stay and liked our location, we're sorry for the inconvenience you had due to housekeeping issue. Your concern have been noted and shared with the team to ensure deep cleaning is done such that no future guests come across the same problem. I hope you will consider giving us another chance. Sincerely, General Manager
Business response:
Ashia, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of your trip. We hope to welcome you back soon at Extended Stay America - Jacksonville - Riverwalk - Convention Center. Sincerely, General Manager
There were roaches in the room, and when the microwave was used it made the entire room smell like bacon.
Business response:
Earnest, we are very passionate about providing our guests with clean and well-maintained accommodations, and we apologize we fell short in this case. We have shared your comments with our team to see where we went wrong, so any necessary improvements to our processes can be made. We hope you will consider giving us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, General Manager
All of Jacksonville is nasty Stood at desk 10 minutes waiting to check in , go to room air conditioner is sitting on the bed,
Business response:
Ronald, please accept our apologies for not living up to your expectations. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us and will use it as a training tool to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 3,146 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.