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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just not very updated... bed was not comfortable and not really that clean
Business response:
Many thanks for taking the time to post your review. We are disappointed to know you were not pleased with our beds. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We hope to have the opportunity to make your next stay perfect. Sincerely, General Manager
Good for a budet but close to the riverwalk
Business response:
Thank you for choosing to stay at Extended Stay America - Jacksonville - Riverwalk - Convention Center. We are delighted you liked our affordable rates and the location of our hotel. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
Business response:
Francisco, thank you for your fantastic rating! We're pleased you stayed at Extended Stay America - Jacksonville - Riverwalk - Convention Center and even more pleased that you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager
Business response:
Paul, thank you for choosing our hotel. We want all of our guests to thoroughly enjoy their stay, so we apologize if any inconvenience were experienced. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, General Manager
Ok for the price. Hotel is in good shape generally. They do use very cheap sheets and towels.
Business response:
It was a pleasure having you as our guest at Extended Stay America - Jacksonville - Riverwalk - Convention Center. We are glad to know your overall stay was a comfortable one and that you were satisfied with the price we offer. We also appreciate your observation and have taken a note of the same. Thanks for your review, and we hope to see you soon! Sincerely, General Manager
Staff was excellent and very helpful. Room was nice. There is no ice machine.
Business response:
Thank you for choosing Extended Stay America - Jacksonville - Riverwalk - Convention Center. We are delighted to read you loved our courteous staff and your comfortable room. We would like to mention, we receive many positive comments regarding our fully equipped kitchens with full-size freezer which includes ice trays for your convenience. Therefore we do not have ice machines on our property. We value your business and hope to see you again soon. Sincerely, General Manager
Checkin Okay place to stay but no breakfast other than muffins and granola bars. At check-in, we were told that they screwed up and gave our rooms to someone else. Got small double beds after paying for a king in one room and queen size in another. No discount and didn't seem to care. If you book a room don't expect much and you won't be disappointed. Price was lower than other places so I know why now.
Business response:
Wayne, thank you for your stay with us. We are sorry you had issues with your reservation and that our front desk staff did not resolve it to your satisfaction. Your comments will be shared with our team in order to prevent similar issues from happening again. Your feedback is important to us, and we hope you will give us another chance to make a better impression the next time you are in the area. Sincerely, General Manager
I don't mind doing your survey but don't require essays
Business response:
We appreciate your valuable comments. Your feedback is very important to us as it helps us to know how we are performing. We hope to welcome you back soon at Extended Stay America - Jacksonville - Riverwalk - Convention Center. Sincerely, General Manager
Not worth the price A parking fee so ridiculous. Old and dingy looking
Business response:
Thank you for being our guest. We are glad your overall stay was good, but I am sorry for not living up to your expectations. Everything we do is aimed at providing you with an excellent guest experience and we hope to have the chance to prove it to you on a future visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 2,847 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.