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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unbelievable to be charged nightly parking in the hotel's lot. Thought they were kidding. Kitchenette but no utensils, cups plates etc. Staff was very friendly. No ice machine.
Business response:
Thank you for the feedback about your stay with us. We are sorry for your disappointment with our parking charges and for any miscommunication regarding our in-suite amenities. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Thank you once again, we hope you give us another chance to serve you better in the future. Sincerely, General Manager
Business response:
Thanks for choosing Extended Stay America - Jacksonville - Riverwalk - Convention Center and for the four- star feedback! I am pleased to see you enjoyed our facilities and friendly service. If you are back in our area, please come and stay with us again. Sincerely, General Manager
Went to a concert at Veterans Arena. The hotel was 2 miles from the arena. It was a nice day, so we walked to the concert, which wasn't a bad trek at all. After the concert, we walked back and hit up a few restaurants and bars. Would stay here again.
Business response:
Thank you for writing a positive review of your stay. We appreciate your nice comments about our convenient location close to a variety of restaurants and shopping, and we are happy it worked perfectly for you. All of us here at Extended Stay America - Jacksonville - Riverwalk - Convention Center appreciates your business and look forward to seeing you again. Sincerely, General Manager
Business response:
Thank you for choosing our hotel and for your rating. We want all of our guests to enjoy their stay, so we apologize if any inconveniences were experienced. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, General Manager
Staff was wonderful could have been cleaner windows were very dirty bed was comfortable
Business response:
Thank you for being our guest and for sharing your feedback. We are glad you liked the service provided by our associates. However, we apologize that upon arrival to your suite, there were housekeeping issues. Our goal is to provide clean suites for our guests, and we obviously fell short in this case. We hope you will give us another opportunity to show you a great stay, so please come back the next time you are in the area. Sincerely, General Manager
sign at desk on check in said they would take an additional $100.00 deposit for all reservations made thru hotels.com, expedia, travelocity, etc; they didn't; but they did charge me $5.00 for parking in their little lot because there was an event at the stadium across the river.....not cool;
Business response:
Thanks for posting a review, so the future travelers can read about your pleasant experience here at Extended Stay America - Jacksonville - Riverwalk - Convention Center. We appreciate your perfect ratings, and are glad that you were pleased with our service as well as facilities. Thank you for being our guest, and we look forward to your next visit. Sincerely, General Manager
Soccer at Everbank field Did not start very well. The first room seemed to have a broken toilet and had a distinct cigar smell. The replacement room was much better. Everything was clean and working. Staff were very helpful and accommodating. The free breakfast is a little more than a snack though nothing too filling
Business response:
Thank you for your review, and it is nice to know you enjoyed your overall stay. Although you faced some problems with your first accommodation, we are glad our associates were able to resolve your concerns and shift you to a better room. However, we are sorry the breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes to our breakfast offerings. We are pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels. Sincerely,... read more
So so Hotel. Hood for 1 night. Clean room and nice staff but derty halls with a very strong weed smell. The breakfast invluded part was an utopia since it doesn't exist, unless coffee and crackers are considered to be breakfast. It's well located and for the price it is OK, but nothing to be too exited about.
Business response:
In our continuous effort to provide the best experience possible, the most important feedback comes from our guests. Thank you for sharing your candid feedback. Our goal is to welcome every guest to a comfortable suite combined with great amenities and service. Your comments have initiated additional training for our team as we continuously improve our service and facilities. Thank you for being our guest, and we hope to have the opportunity to serve you again. Sincerely, General Manager
ended disappointed I had to change rooms found bedbugs and was I bitten. The 2nd room had roaches not a comfortable stay.
Business response:
Thank you for reviewing your experience about your recent stay with us. We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug free environment when staying with us. Although we have regular pest control service at our hotel, we have contacted them for an immediate visit to address the issue quickly. Thank you for bringing this to our attention. We hope you will give us another opportunity to provide you with a better experience. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 2,850 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.