Extended Stay America - Jacksonville - Riverwalk - Convention Center

Business response:

Thanks so much for taking the time to write a review about your stay at Extended Stay America - Jacksonville - Riverwalk - Convention Center. We are glad you enjoyed your stay and our pricing and amenities were to your satisfaction. We value your business and hope to see you again the next time your travels bring you to Jacksonville. Sincerely, General Manager 

Business response:

Thank you for staying with us and for sharing your rating. I am pleased to see you liked much of your stay, but we clearly missed some opportunities while you were here. We hope you will stay with us again so we can make it excellent. Sincerely, General Manager 

Business response:

Thank you for being our guest at Extended Stay America - Jacksonville - Riverwalk - Convention Center. We are delighted to know you had an enjoyable, comfortable stay with us. It was a pleasure to have you here, and we hope to see you again soon. Sincerely, General Manager 

Business response:

Thank you for reviewing our hotel. We are glad you were overall pleased with your stay but after reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. And fresh linens and towels along with any toiletries are always available at the front desk.... read more

Business response:

Thank you for choosing our hotel and for your rating. We want all of our guests to enjoy their stay, so we apologize if any inconveniences were experienced. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, General Manager 

Business response:

Thank you for choosing to stay with us and for sharing your comments. We appreciate your feedback and are pleased to know that our location was ideal for your needs. We regret the inconvenience you experienced while here. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Sincerely, General Manager 

Business response:

Russ, thank you for staying with us at Extended Stay America - Jacksonville - Riverwalk - Convention Center and for sharing your experience. We are glad to know you had a great stay. However, I am so sorry for the elevator not working properly and for the inconvenience you experienced. Unfortunately, maintenance issues do arise from time to time, and once identified we work as quickly as possible to get everything fully operational. We appreciate your feedback and understanding and hope you will choose to stay with us again.... read more

Business response:

Thank you for choosing our hotel and for your ratings. Our goal is to provide a great experience for our guests and I am sorry we missed meeting some of your expectations. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager 

Business response:

Thank you for choosing to stay at our hotel. It is nice to know you had an overall pleasant stay. However, we sincerely apologize for the unpleasant encounter in your bathroom. With our lush landscaping, occasionally a guest or staff member may come in contact with Mother Nature, even though we do have regular pest control treatments to prevent this from happening. We appreciate your feedback, and please give us another opportunity to serve you with a much better experience. Sincerely, General Manager