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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Convenient, friendly, and nice. It was nice. But no maintenance person on hand to assist with TV., or small issues. The Staff was real nice and friendly group of ladies... The breakfast needs p to state " Continental " no fruit, or Corn Flakes, or Instant Grits. I Didn't IIke how one staff was charging Deposit with Credit Card, when it was written "$100 Deposit if paying with Cash.". Carpets in some rooms can be a little fresher.
Business response:
Thank you for choosing Extended Stay America - Jacksonville - Riverwalk - Convention Center for your stay. We are happy that you liked our friendly associates and our convenient location. However, we are sorry you were unhappy with our breakfast offerings and that you had issues with some of our associates. Our goal is to provide excellent service so we regret we fell short. Please know your feedback will be shared with our staff so we can ensure your next stay is exceptional. Thank you once again, we hope to welcome you bac... read more
Clean bit lacked comfort Service was good and room clean. Bed was hard as a rock and our floor was noisy.
Business response:
Thank you for taking the time to evaluate your stay. Although you liked your clean room and our service, and we apologize for falling short of with comforts you were looking for. Your feedback is invaluable and highlight the areas that need attention and will improve the guest experience. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Business response:
We appreciate your feedback about our hotel! However, I regret that your stay was less than perfect. We hope you will give us another opportunity to provide you with a better experience. Sincerely, General Manager
Okay hotel, nice staff The bed and pillows weren't too comfy, but overall had a good price. Although, they did charge $5 a day for parking and there was a $100 deposit...
Business response:
Thank you for the comments regarding your stay at Extended Stay America Jacksonville - Riverwalk - Convention Center. We are happy to know your overall visit was pleasant. Thanks for being our guest. We look forward to seeing you again when in the area. Sincerely, General Manager
Good
Business response:
It was a pleasure having you as our guest at Extended Stay America - Jacksonville - Riverwalk - Convention Center. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your review. We look forward to your return visit. Sincerely, General Manager
Great for a short stay The staff is absolutely lovely and accommodating. The hotel itself is best for a short stay. Not far from town, quite a few things to do and most importantly, near the river taxi to get to the stadium. The bed was a little hard for my liking but some may enjoy the firmness. Although we booked a Queen room, for some reason the bed felt a lot smaller but we didn't raise the issue to management. Another thing, they do charge for parking although the website offers bookings with free parking. I spent about... read more
Business response:
Thank you for choosing Extended Stay America - Jacksonville - Riverwalk - Convention Center for your stay. We are happy that you liked our courteous associates and our convenient location which was perfect for your needs. However, we are sorry for the issue you had with our parking charges and the inconvenience it caused. We will take this opportunity to ensure our website is clear and our front desk staff offers clear communications about our offerings. Thank you once again, we hope to welcome you back soon. Sincerely, Gen... read more
No free parking and horrible breakfast The hotel was ok. But far away my expectations. First parkingis not free it has a fee to pay. No housekeeping. 2 nights and no cleaning in my room. Breakfast Grab n go is weird because you have to eat in your apartament. Very poor breakfast too.
Business response:
Thank you for providing us with details about your stay. We sincerely apologize if our housekeeping services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. We will also share your concerns regarding our breakfast offerings with our team to see where we can make improvements. We are sorry for the inconvenience you experienced. We are grateful for the feedback y... read more
OK for a short stay. Could be cleaner. My stay was okay, although the breakfast offered ended up being coffee and biscuits, with cake! Worse part was the roaches I found in the room.
Business response:
Thank you for reviewing your stay with us. We are glad you enjoyed your overall stay, but we are sorry for the housekeeping issues you had in your room. We have shared your comments with our Housekeeping Manager to see where we went wrong so any necessary improvements to our processes can be made. It was our pleasure serving you, and we hope to welcome you back soon. Sincerely, General Manager
Clean, safe Nice clean hotel, great friendly staff, safe area
Business response:
Thanks so much for choosing Extended Stay America - Jacksonville - Riverwalk - Convention Center. It's nice to read we met all of your expectations and that you liked our spotless facility. We enjoyed having you as our guest and hope to have the opportunity to welcome back on a future visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 3,146 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.