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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It is what it is... Have a friend in St. Vincent's Hospital, the hotel was convenient since I knew nothing about the area. The bed was absolutely HORRIBLE. If you can sleep on concrete you're good though.
Business response:
Cabell, thank you for staying at Extended Stay America- Jacksonville - Riverwalk - Convention Center. We are glad our location was convenient for your visit. However, we are sorry you found your bed to be uncomfortable. Our front desk is available 24 hours a day so we would have been happy to move you to another room at your request. We continually work to improve our facilities, so I appreciate you sharing your comments. We hope that you will stay with us again, and we will do our best to provide you with a better stay. Si... read more
Affordable but not Comfortable Hotel room wasn't terrible
Business response:
Alexander, we appreciate you sharing your comments. While we are glad you were happy with our pricing, we are sorry to know you were not completely satisfied with your visit. We always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager
Business response:
Carlos, thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, and we apologize for falling short. We hope to see you again and have the opportunity to better meet your expectations on your next visit. Sincerely, General Manager
mixed reaction Seems the hotel is a training facility, so staff are friendly but not everything runs smoothly. I arrived at 1AM and had to check on a business message and it took 3 phone calls to the front desk before I was given the right wifi password. Room was spacious, clean and a good deal for the price point. Try 'bb's restaurant' just down the street - great cocktails and contemporary Southern food. The Southern Grilled is a favorite with locals for breakfast and lunch - big servings and is several blocks away. Southe... read more
Business response:
Thank you for your review. It is great to read that you enjoyed your spacious and comfortable suite as well as the convenience of many dining options around our hotel. However, we apologize for the service issue you experienced, we've shared your comments with our team to ensure a better experience moving forward. We appreciate your business and hope to see you again soon at Extended Stay America - Jacksonville -Riverwalk - Convention Center. Sincerely, General Manager
Location was great, short taxi to the downtown area. Wi-Fi was free, but extremely slow.
Business response:
Thank you for reviewing your stay with us. We are glad you enjoyed your overall stay and that you liked our convenient location. However, we are sorry for the issue you had with our internet service and the inconvenience it caused. It was our pleasure serving you, and we hope to see you again soon. Sincerely, General Manager
Business response:
Thank you for your stay and for your four-star rating. We are glad your overall experience was a pleasant one. We value your business and hope you will choose Extended Stay America - Jacksonville - Riverwalk - Convention Center again. Sincerely, General Manager
Great place to stay, clean and friendly workers. Clean rooms, friendly service. Would stay again.
Business response:
Thanks for being our guest and for the nice remarks! We are happy to note that you enjoyed our helpful associates and your well-maintained room. All of us here at Extended Stay America - Jacksonville -Riverwalk -Convention Center look forward to serving you soon! Sincerely, General Manager
Very friendly staff. Beds smaller than advertised. We rented 4 rooms. All had full size beds, not the advertised queen size.
Business response:
Thank you for staying with us at Extended Stay America -Jacksonville - Riverwalk - Convention Center. We appreciate your nice comments about our staff and are glad your overall visit was a pleasant one. However, we apologize if our beds did not meet your expectations, but we hope it will not deter you from choosing us again. We appreciate your business. Sincerely, General Manager
Good for the price All good except for location nothing to see I dont like they charge $25 parking
Business response:
Thank you for being our guest at Extended Stay America -Jacksonville - Riverwalk - Convention Center. We are glad you were pleased with our pricing and the convenience of a kitchenette in our suites. However, we apologize for your disappointment with our parking charges. We hope that all the other amenities we offer and our clean, spacious suite helped to make up for it. It was our pleasure having you as our guest, and we hope you will come back to see us again. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 3,146 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.