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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room appeared disheveled and not the cleanest. Left and don’t even stay because the cleanliness aspect made me very uncomfortable
Business response:
Dear Eric, Thank you for taking the time to share your review with us. We’re truly sorry to hear that the condition of your room did not meet your expectations and that you felt uncomfortable as a result. Cleanliness is a fundamental priority for us, and we regret falling short in this instance. Your feedback will be reviewed with our housekeeping team to ensure a more thorough preparation of our accommodations before guest arrivals. We hope to have another opportunity to provide a stay that reflects our commitment to a clea... read more
We had a very plesent check in and chat with the front desk before they started adding on the the bill walking in . Kitchen in room was not supplied like in the web page we have to go ask for pots pans plates utensils. Then there was the club accross the street pumping music till 2 am . When I woke up to a roach on the bed crawling . We showed from desk pics we took and said they would address it only so I packed and left.
Business response:
Dear Jason, Thank you for sharing your experience with us. We’re sorry to learn about the disappointing aspects of your visit and the discomfort you encountered during your stay. We regret the inconvenience caused by noise from nearby establishments, as well as concerns regarding the in-room kitchen and cleanliness. Your feedback helps us identify areas for improvement, and we have shared it with the relevant teams for immediate attention. We hope you’ll allow us another opportunity to provide a more comfortable and positive... read more
Scary! Dirty! I did not feel safe. The hotel is old and not well kept. Trash in the parking lot. Old stained carpet. No dishes or utensils in rooms. Don’t stay here especially if a woman alone.
Business response:
Dear Jennifer, We’re sorry to hear that your stay did not feel as comfortable or secure as expected. Providing a clean, well-maintained, and welcoming environment for all guests is what we strive for every day, and we regret that we fell short in your case. Your comments have been shared with our team to help improve overall upkeep and guest comfort moving forward. Regaining your trust is important to us, and we hope you’ll allow us the chance to demonstrate a better experience should your travels bring you back to the Jacks... read more
I booked through a third party and when I got too the hotel they said I had too be 21 not 19
Business response:
Dear Herman, Thank you for taking the time to share your experience with us. We apologize for being unable to honor your reservation due to our under-21 policy, and we understand how frustrating this situation must have been, especially when booking through a third party. Your feedback has been shared with our team to ensure clearer communication of this policy in the future. We appreciate your understanding and hope you will consider staying with us when eligible, so we can provide the welcoming and seamless experience we s... read more
Arrived and no cups kettle or anything in cupboard s that take 100 dollars deposit You wouldn’t give it away never mind pinch it
Business response:
Dear Jackie, Thank you for sharing your feedback with us. We’re sorry your experience did not meet your expectations. Our suites are designed for extended-stay guests, and certain amenities like cups and kettles are available at the front desk upon request. Moreover, as part of our policy, deposits and incidental holds are released or refunded after check-out. We appreciate your input and will work to communicate these details better to ensure a smoother stay for future guests. We hope to have the chance to restore your conf... read more
Stay elsewhere Place smelled stuffy. Stove “hood” was loose & grease was all under it and under the cabinets. The bathroom faucet was loose. No shampoo/conditioner or coffee in the room. Not what I’m used to in a hotel. Neighbor bar was hella loud until about midnight. No mention of the $8 per night fee for parking either. Totally not worth it. Only good thing was the full size fridge.
Business response:
Dear Misty, Thank you for sharing your feedback with us. We’re sorry to hear that your experience fell short in several areas, from the room condition to missing amenities and noise disruptions. We also apologize for any lack of clarity regarding parking fees. Your comments are very important and have been shared with our team to address both maintenance and communication issues. While we’re glad the full-size fridge was helpful during your stay, we regret that the overall visit did not meet expectations and hope we will hav... read more
Poor breakfast no ice machine
Business response:
Dear Daniel, We sincerely apologize for the disappointment you experienced with our breakfast offerings and the lack of an ice machine. Your feedback regarding the breakfast has been shared with our culinary team as we continually work to improve variety and quality. In addition, we will review options to better meet guest needs for ice and other in-room conveniences. We regret that these issues affected your stay, and we hope you will consider giving us another opportunity to provide you with a much-improved stay. Sincerely... read more
The stay was not great, the AC in our room did not work
Me parece una gran falta de respeto q despues d una noche d estancia m hayan cobrado un cargo de deposito de 100 dolares el cual tenian q reemborsarmelo y no lo hicieron, cuando solo dormi una noche y solo use una toalla, dejando todo lo demas intacto, no entiendo porque pasan ese tipo d cosas
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 2,850 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.