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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not god Mattress was worn out two years ago, not sure what’s going on. Vehicles in parking lot had speakers that vibrated the building, no one seemed to react. The hotel is in poor condition, now I no why it was so cheap
Business response:
Dear Earl, We are truly sorry to read that your experience fell short of expectations, especially regarding comfort and the overall condition. We understand how important a peaceful and well-maintained environment is, and your observations have been shared with our team as we continue working to elevate the quality of our accommodations. Feedback like yours helps us as we strive to provide complete guest satisfaction. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels brin... read more
Bed sheets had a yellow discoloration and the faint scent of urine was noticeable in the room. Communal hallway floors were sticky and had a musky odor to them as well. Also, my first encounter with cockroaches in a hotel. You get what you pay for, but it shouldn’t be this bad.
Business response:
Dear Michael, We’re truly sorry that your experience fell short of expectations. Cleanliness and comfort are fundamental, and what you described is far from the standards we aim to uphold. While unexpected conditions can arise at times, we acknowledge that we fell short during your stay. Your comments have been shared with our housekeeping and maintenance teams. We value your patronage, and we hope to have the privilege of hosting you again in the future, providing you with a flawless and memorable experience that reflects o... read more
Didn’t like being treat like a criminal at check-in. The parking fee and deposit was a surprise.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are sorry to hear that your arrival experience left you feeling unsettled, as that was never our intention. We understand how unexpected charges can be frustrating. Please note that the deposit is fully refundable, and details about it are posted online for transparency. Your comments have been shared with our team, and we hope you'll give us another opportunity to provide a better experience. Sincerely, Hotel Management
Not the best room… Front desk staff were very pleasant. The room was extremely dated. The refrigerator and microwave look like there are from the 80’s. Walls and laminates were peeling away, and made it appear unclean and sad.
Business response:
Dear Guest, We regret that the condition of your room did not meet your expectations. We understand the importance of making our guests feel comfortable and at ease. Your observation is essential to us as we continue to enhance our guest experience through feedback like yours. On a positive note, we are glad you had some pleasant encounters with some of our associates. We hope to see you again! Sincerely, Hotel Management
Very unsatisfied
Business response:
Dear Betzaida, Thank you for taking the time to leave a review. We are sorry to learn that your recent stay did not meet your expectations. While there are no specific details provided, we understand that your experience was disappointing, and we sincerely apologize for any inconvenience caused. Your feedback is valued and helps us identify areas for improvement. We hope you’ll consider giving us another opportunity in the future for a better stay. Sincerely, Hotel Management
Extended Stay Roaches of America The first night was fine. The hotel is dated and dark but appeared to be clean. There was a smell I couldn’t identify but I figured we will be at the jazz festival, we won’t be impacted by it much. The night of May 24th, we arrived back from the jazz festival and showered and was getting ready for bed only to see a roach crawling on the wall then my husband discovered on crawling across the floor. We called the front desk, the lady comes and sees us he roaches and offers us another room. Wait... read more
Business response:
Dear Lanette, Thank you for sharing your experience. We are truly sorry for the discomfort and frustration caused during your stay. While we strive to maintain a clean and welcoming environment, we acknowledge that your experience did not meet our standards. We understand how unsettling this must have been and apologize for the inconvenience. Your feedback is taken seriously, and we will address it and ensure that corrective measures are taken to improve. We hope you'll consider giving us another opportunity in the future. S... read more
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 2,850 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.