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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very unsatisfied
Business response:
Dear Betzaida, Thank you for taking the time to leave a review. We are sorry to learn that your recent stay did not meet your expectations. While there are no specific details provided, we understand that your experience was disappointing, and we sincerely apologize for any inconvenience caused. Your feedback is valued and helps us identify areas for improvement. We hope you’ll consider giving us another opportunity in the future for a better stay. Sincerely, Hotel Management
Extended Stay Roaches of America The first night was fine. The hotel is dated and dark but appeared to be clean. There was a smell I couldn’t identify but I figured we will be at the jazz festival, we won’t be impacted by it much. The night of May 24th, we arrived back from the jazz festival and showered and was getting ready for bed only to see a roach crawling on the wall then my husband discovered on crawling across the floor. We called the front desk, the lady comes and sees us he roaches and offers us another room. Wait... read more
Business response:
Dear Lanette, Thank you for sharing your experience. We are truly sorry for the discomfort and frustration caused during your stay. While we strive to maintain a clean and welcoming environment, we acknowledge that your experience did not meet our standards. We understand how unsettling this must have been and apologize for the inconvenience. Your feedback is taken seriously, and we will address it and ensure that corrective measures are taken to improve. We hope you'll consider giving us another opportunity in the future. S... read more
Felt very dirty, smells very bad, outdated. Shower was leaking, ceiling was dirty, floor felt dirty
Business response:
Dear Mr. Lipscomb, Thank you for sharing your feedback. We sincerely regret that your experience did not reflect the standards we strive to maintain. We understand how important cleanliness and comfort are, and we're sorry to hear that your accommodations fell short in these areas. Your comments have been shared with our team to ensure these concerns are addressed. We hope you'll consider giving us another opportunity to provide you with a much-improved stay. Sincerely, Hotel Management
Nice Staff horrible rules and conditions So we stayed her as a family of four for one night after a wedding expo. 1st thing is the area is not so good. There are many homeless people in the surrounding area. We tried to check in after a long road trip so my husband could use the bathroom and they would not let us check in at 1:30pm so we asked if he could use the restroom and they do not have a public restroom. What kind of hotel won’t allow people to use the restroom?? Getting into the place is like visiting Fort Knox. Ever... read more
Business response:
Dear Guest, Thank you for sharing your thoughts. We are glad to hear you had a positive experience with our team. We understand that location and timing can influence your stay, and we truly appreciate your feedback on the matter. We strive to balance convenience and our policies to provide the best experience for all our guests. Your comments will help us continue improving our guest experience, and we hope to have the opportunity to serve you again in the future. Sincerely, Hotel Management
A fuir Un accueil très froid, personnel à l’accueil antipathique. 1 chambre pour 4 avec 2 lits â 120 cm…(47 inches). Petit déjeuner nul, quelques muffins, pas de café. Je ne le recommande pas, le seul point positif au centre ville.
Business response:
Dear Guest, Please accept our sincere apologies for not meeting your expectations. We are genuinely sorry for the issues you encountered with the room setup, breakfast concerns, and for not providing the exceptional stay you deserve. We strive to deliver wonderful hospitality to our guests; however, we truly regret that this was not your experience. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a secon... read more
Very old and dated. No ice machine. Need thicker blanket/comforter. Needs new carpet ..or no carpet.
Business response:
Dear Guest,Thank you for taking the time to share your thoughts. We appreciate your feedback and understand the importance of providing a comfortable and updated environment for our guests. We're always working to improve and enhance the overall experience, and your comments regarding amenities and room features will certainly be considered as part of our ongoing efforts. We hope you'll consider visiting again and allow us the opportunity to provide a more enjoyable stay with improvements made based on your valuable input. Y... read more
SHOCKING this is in SAN MARCO SOUTHBANK
Business response:
Dear Guest,Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet expectations, and we understand your surprise and disappointment. Your concerns are important to us, and we take them seriously as we continue working to improve both our property and the guest experience. We hope for the opportunity to serve you better in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 3,109 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.