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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible customer service. There was a nationwide outage of the computer system, and the front desk staff couldn’t complete check in fully. Their only solution was “we can refund you.” There ended up being about 10 of us in the lobby that Manager Wyn wanted to refund and send us out to sleep in our cars, rather than find a creative solution to get us checked into rooms we had already reserved and in many cases already paid for. This was three-hours before a large concert at the Jacksonville stadium that many of us had driven... read more
Business response:
Dear Jill, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
It was run down. I didn’t see anything dirty but it felt dirty. We walked into a room that had a weird smell. The cabinets looks like they were chewed on. We went to buy disinfectant spray. We didn’t sleep. It was sooooo noisy. Any noise outside or in the hall way echoed in the room. The faucet started ringing in the middle of the night. Horrible. The hall smelled like we*d. There were men gathered down stairs smoking it by a car.
Business response:
Dear Madelin, Thank you for sharing your experience, and we apologize for the issues you encountered during your stay. We take cleanliness and maintenance seriously and will investigate the concerns you raised with our housekeeping and maintenance teams. Additionally, we will address noise disturbances to ensure a more peaceful environment for our guests. Your feedback is invaluable as we strive to improve, and we hope for the opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management
Awful management.
Business response:
Dear Lisa, Thank you for choosing our hotel for your recent stay. Please accept our apologies for falling short of your expectations. We strive to provide an exceptional visit for each of our guests; therefore, we are disappointed to see that this was not your experience. We hope you will consider giving us a chance in the future so we can provide you with the outstanding accommodations you should always expect from us.Sincerely,Hotel Management
Diane or whatever her name is checked me in & charged my card for parking. I get to my room, somebody else is in the room. I tell her I have to use the ladies room she then tells me no and that my reservation has been deleted but she’s satisfied with taking my money. I’m disgusted with her and her rude manners & horrible knowledge of computer software systems. I’m disputing everything. Keep in mind this happened at 2/3am and I’m a traveler. Who needed to get a little rest.
Business response:
Dear MaShawnda, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Getting less than you paid for Room smelled old and unkept. Bed was hard and pillow would flatten to nothing. Grab and Go breakfast items seemed old. You could hear everyone from upstairs moving around. TV rarely worked. Fridge didn't cool very well. Very few staff members were seen and when they were, them looked overwhelmed with phones ringing and guest checking in. NO ICE MACHINE ANYWHERE.
Business response:
Dear Jose, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, after reading your detailed feedback, we sincerely apologize for not being able to make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and ensure future guests are not similarly impacted. We are w... read more
It doesn’t look like the picture, old, bad condition, smell weird and front desk guy was rude
Business response:
Dear Alejandro, We're truly sorry to read about your experience and the discomfort you felt during your stay. The lack of hospitality of our staff and the condition of our property you describe are unacceptable and not representative of our quality standards. We apologize for anything other than a completely satisfying stay and appreciate the feedback. Please be assured that we have taken note of these concerns to address them adequately, and we hope you will stay with us again for a much-improved experience the next time yo... read more
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 2,850 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.