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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place is not as they show it in photos, not at all! For those who plan to use it for business trips, it's terrible. My work vehicle was stolen in front of the hotel! At 12:30 am they only have a security camera in the front, no one has an answer. in conclusion TERRIBLE
Business response:
Dear Austhing, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Not worth it. Unexpected fees. Poor room quality. Poor breakfast options. When we arrived to check-in that is when we were first told about the "$100 deposit" and the "$8 parking fee". The front desk stated "you must have booked through a third party" because we did not know about the deposit or parking fee. The room smelled very stale, the sink tap dripped all night, the bathroom fan squeaked sporadically and the beds were uncomfortable. The "breakfast" options were only coffee, a chocolate muffin, a Nutrigrain bar and inst... read more
Business response:
Dear Guest, We sincerely apologize for the inconvenience you encountered during your recent stay with us. Your feedback regarding room quality and breakfast options is concerning, and we assure you that it has been shared with the relevant departments for immediate attention. Please know that guest comfort is our top priority, and we are committed to sharing these issues to enhance the overall experience for our guests. We appreciate your patience and understanding and hope to have the opportunity to welcome you back for a m... read more
Slow checkin process as they were flooded with incoming guests at 3 pm for the concert that evening. This obviously could have been anticipated and they should have had multiple staff to accommodate, yet only one was there. Breakfast was a joke and we went elsewhere
Business response:
Dear Bryan, Thank you for sharing your experience with us. We apologize for the inconvenience you faced during the check-in process and understand the frustration caused by the delay. Your feedback regarding the breakfast and staffing has been noted, and we will take steps to improve our service during peak times. We appreciate your understanding and hope to have the opportunity to provide you with a more seamless experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 2,850 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.