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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had to get buzzed in. Sketchy area. Lots of people living in the hotel. Staff couldn’t find our reservation. “System was down” and the list goes on. Room raked like weed. Absolutely would recommend staying here.
Business response:
Dear Matthew, Thank you for sharing your experience. We apologize for the inconvenience you faced during your stay. The issues with the reservation system and the condition of your room do not reflect our standards, and we regret any discomfort caused. We hope you consider this an isolated incident and give us another chance to provide you with a seamless stay in the future. Your concerns are taken seriously; we will address them with our team to prevent future occurrences. Thank you for your feedback.SincerelyHotel Manageme... read more
By far the worst hotel we have stayed at. It has a secured entrance via key card but there are a bunch of shady people walking around the halls. The air is humid!! Almost damp and the musky smell will overwhelm you. NO room service. Our bedding was damp and we requested new ones and still felt the new bedding being damp. The furniture is very outdated and worn. Cigarette burns on the bathroom counter and a damp musky smell filled the room. Overall very poor experience.
Business response:
Dear Briza, Thank you for your feedback. We apologize for the issues you experienced during your stay. Ensuring a safe and comfortable environment is our priority, and we are addressing the concerns you raised with our team. We are committed to improving our facilities and services to provide a better experience for all our guests. Your comments are valuable, and we appreciate the opportunity to make necessary improvements. We appreciate your understanding and hope to provide you with a comfortable stay during your next visi... read more
Breakfast is a joke It’s coffee and a small chocolate bar and hot water and only hot chocolate no other options They should remove it from listings because any hotel offers those for free
Business response:
Dear Ammar, Thank you for sharing your feedback regarding our breakfast offerings. We apologize for not meeting your expectations in this regard. Your comments have been noted, and we will review our breakfast options to ensure a more satisfying experience for our guests. We appreciate your input as we strive to improve our services and amenities and we hope to have the opportunity to regain your trust in your future stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 2,850 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.