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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Run don’t walk AWAY It did not feel like a safe environment. Completely over charged for the bare minimum. There was a roach on the table when we woke up and the whole place smelled and was stuffy. Also the bathroom faucets dripped and the breakfast SUCKED. DO NOT RECOMMEND!
Business response:
Dear Rebekah, Thank you for choosing our hotel and sharing your feedback. We sincerely apologize for any inconvenience caused by the maintenance and housekeeping issues you encountered and the disappointment with breakfast. Rest assured, we are actively addressing these concerns to ensure a seamless and enjoyable experience for our guests in the future. Your satisfaction is paramount to us, and we value your patronage. We hope to welcome you back and demonstrate our dedication to exceptional hospitality.Sincerely,Hotel Manag... read more
meh Check-in was long, despite no one else being there. My first room wreaked of smoke. The second, the AC was rattling loudly. The third was perfectly fine. The breakfast was awful. There was no trashcan for the litter, on purpose (so people don't throw coffee in it).They make you go this smelly trash room, across the hall. Good price for the location.
Business response:
Dear Anne, Thank you for reviewing our hotel. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us anothe... read more
do NOT pay $100 night to stay here…get a tent inst gross ghetto hotel, dirty, no coffee maker…..drunk people parties in the parking lot
Business response:
Dear Tammy, We are deeply sorry to hear about your disappointing experience. Ensuring cleanliness and providing a safe environment are top priorities. We take your feedback seriously and will address the cleanliness issues with our housekeeping team. Additionally, we will review our security measures to prevent disturbances in the parking lot. Your satisfaction is important to us, and we regret falling short of your expectations. We hope you will reconsider and give us another chance to provide you with a more positive exper... read more
Disgusting
Business response:
Dear Guest, Thank you for choosing our hotel. Please accept our apologies for not providing exceptional hospitality in all aspects during your stay. We never intend to disappoint a guest, and your feedback is very important to us. We hope you will return to experience us as you should have on this visit. Thank you again, and safe travels.Sincerely,Hotel Management
Room had a very bad smell
Business response:
Dear Mauricio, Thank you for your feedback. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management
Beds were very firm and uncomfortable. My room water pressed was not the great and didn't help the shower head sucked. The bathroom sink cold water did not work but realized you had to turn it on from the main under the sink and the reason is because the cold water nob of you turned it off from the fauset the cild water still was coming out. Ine of the house keepers was very rude when ask not to do my rooom.
Business response:
Dear Jeremy, We sincerely apologize for the discomfort you experienced during your stay. Your comfort is important to us, and we regret any inconvenience caused by the firmness of the beds and issues with the water pressure and shower head. Additionally, we apologize for the inconvenience with the bathroom sink and any interaction with our staff that did not meet our usual standards of hospitality. Your feedback will be shared with our team for immediate improvement. Thank you for bringing this to our attention, and we hope ... read more
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 2,850 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.