Extended Stay America - Jacksonville - Riverwalk - Convention Center

Business response:

Dear Guest,Thank you for your feedback. We regret that your experience was not as expected. Please know that your concerns regarding the odors have been noted, and we are continually working to improve the overall environment and guest comfort. Your input is valuable as we strive to enhance every aspect of our service, and we hope you will consider giving us another opportunity in the future.Sincerely,Hotel Management 

Business response:

Dear Melody, We sincerely apologize for the unpleasant experience you encountered during your stay. The situation you described is deeply concerning, and we regret that your room did not meet expectations. Cleanliness and comfort are top priorities, and we take your feedback seriously. Our team is actively addressing these concerns to ensure a better experience for all guests. We understand how frustrating this must have been and appreciate you bringing it to our attention. Your experience is not reflective of the standards ... read more

Business response:

Dear Jesica,Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered during your stay. Guest comfort and satisfaction are our top priorities, and we regret that we did not meet your expectations. Your feedback will be shared with our team to address these concerns and improve our services. We appreciate your input and hope you might consider giving us another opportunity in the future for a more pleasant stay.Sincerely,Hotel Management 

Business response:

Dear Rebecca,Thank you for your feedback. We sincerely apologize for any inconvenience you experienced with staffing and breakfast options. Providing quality service and a pleasant stay for our guests is our priority, and we regret that we fell short of your expectations. Your comments will be shared with our team as we continuously work on improving our services. We appreciate your input and hope to welcome you back for a better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Jaime,We are sorry to hear that your experience did not meet expectations, and we regret any inconvenience that led to your decision not to fully check-in. Guest satisfaction is important to us, and we appreciate your feedback. If there is anything specific you would like to share, we would love the opportunity to improve. We appreciate your input and hope to provide a better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Abbie,We sincerely regret that you did not feel safe during your stay. The comfort and security of our guests are extremely important to us, and we take concerns like yours seriously. Your feedback has been shared with our team so we can assess and improve our safety measures. We appreciate your input and hope to provide a better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Dawn,Thank you for sharing your feedback. We regret to hear that your stay did not meet your expectations. We understand how important it is to have a comfortable and enjoyable experience, and we sincerely apologize for any inconvenience you encounter. Your comments are invaluable to us as we strive to improve our services. We hope you will reconsider and allow us the opportunity to provide you with a more positive experience in the future. Thank you for your time and consideration.Sincerely,Hotel Management