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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I arrived at the property early, requested an early check in but when we got her at 12pm and check in is at 3 we were told that it would cost 10.00 per hour to get an early check in. I asked if there was a place we could go to eat until 3 they told us yes but they couldn't keep our luggage but we had too many in our party. They also didn't have a bathroom for us to use. The manager's attitude was very smart. The desk clerk tried to help. Would not stay there again. I had 7 rooms. Also, when i booked the room was not told abo... read more
Business response:
Dear Bridgette, Thank you for taking the time to give essential specifics in your evaluation of our hotel. We completely understand how the events you experienced detracted from your stay and made it less relaxing and seamless. Our goal is to create exceptional and memorable experiences for every guest, so we sincerely apologize that we fell short in your case. Your feedback is essential to us, and we appreciate you bringing these concerns to our attention. We will address these issues and improve our services. We thank you ... read more
Horrible customer service
Business response:
Dear SaRay, Thank you for reviewing our hotel. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We value your comments, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management
Elevator reeked of urine
Business response:
Dear Brandy, Please accept our apologies for the issue with the elevator's cleanliness during your stay at our hotel. We take great pride in our hotel's service, cleanliness, and maintenance, and we hope this will not keep you from returning to enjoy the great experience we are known for providing. Thank you for your feedback. We always want to improve our services. It was a pleasure hosting your visit, and we hope you will return soon for the flawless visit you deserve. Sincerely,Hotel Management
The fridge didn’t work and my son got really sick inside there
Business response:
Dear Jayanti, Thank you for your recent stay with us. We're sincerely sorry about the incident with your son and the malfunctioning fridge during your stay. The safety and well-being of our guests are our top priorities, and this situation is concerning. We'll immediately address the fridge issue to prevent future occurrences. We hope your son is feeling better now. Thank you for bringing this matter to our attention.Sincerely,Hotel Management
When I booked this hotel with hotels.com, there was nothing that said there will be a $100 deposit nor an $8 per night fee for parking. The room was ok. It had a small kitchenette and we had a king sized bed. It was clean but the building seemed old. The Breakfast that was advertised was a "stop and go" They offered granola bars and coffee. The cost for two nights sounded reasonable for the area but when you add the $100 deposit and parking, that was an expense we did not expect. There was no amenities except the laundry roo... read more
Business response:
Dear Carrie, Thank you for reviewing our hotel. It is nice that you had a satisfactory time and loved the spacious room with the kitchen. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Your remarks on the problems are noted and will be addressed on a priority basis, as we want our guests to have a perfect hotel experience while with us. Regarding the deposit, it is general prac... read more
Upon entering the room, we saw giant cockroaches that could have easily taken my child hostage and they would have put up a hell of a fight. I didn’t even put my bags down. The hotel at first refused to refund us until I called my bank myself and disputed it. The lobby attendant at the front desk as well was so stoned out of his mind he couldn’t comprehend what I was trying to explain to him. I don’t expect the ritz at all but a little bit more of a concern would have been nice or even just a hey sorry about that here’s your... read more
Business response:
Dear Araya, We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we genuinely regret not meeting these expectations during your visit. We hope you will revisit so ... read more
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 2,850 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.