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Extended Stay America - Kansas City - Airport
- Hotels
- Kansas City, MO
About this business
Location details
11712 NW Plaza Cir., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room it was really dirty
Business response:
Dear Laura, Thank you very much for staying at our hotel. We always strive to provide our guests with the highest standards of comfort and cleanliness, and we are disappointed to hear that we fell short of your expectations. Please accept our most sincere apologies for any inconvenience caused. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this matter with our housekeeping department. We hope you will give us another opportunity to serve you in the future and provid... read more
They put a 3 year old out on the street because they told they sister building not to take are reservation
Business response:
Dear Joshua, We appreciate you sharing your feedback with us. It is concerning to read about your recent experience at our hotel. We assure you your concerns will be reviewed internally, and we will work to ensure this is appropriately addressed. We hope you will accept our sincere apologies for any inconvenience caused. We are committed to restoring your confidence in our hotel and would appreciate the opportunity to host you again in the future.Sincerely,Hotel Management
Hallway was really dirty and room seemed broken down. There was drywall on the floor and marks. The parking lot was full of people smoking weed and yelling until about midnight. The only good thing was the lady at the front desk last night, she was super sweet and helpful for anything we needed.
Business response:
Dear Cheyenne, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. Your concerns are important to us, and we want to ensure every guest has a positive experience. Please know that we take your feedback seriously and will make the necessary improvements to provide the best possible service. We hope you'll consider staying with us again so we can exceed your expectations. Thank you for helping us become better.Sincerely... read more
Third party problem with reservation I made a reservation through a 3rd party site months in advance - tried to check in late that evening when I arrived and was told they were over booked and my reservation was cancelled. They told me that they "release" rooms starting at 6 pm and had sold my room. So not sure why I even had a reservation - as nothing in my confirmation told me I had to arrive by 6 pm or guarantee the room by then to make sure my reservation was still valid. I had chosen pay at property. I can not rate the ... read more
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure thisis adequately addressed.Sincerely,Hotel Management
They overbooked the property so when we showed up late, we had no room. Front staff did not care and said that is your problem.
Business response:
Dear Tracey, We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. Please know that we take this matter seriously, and we are actively reviewing these concerns to minimize the chances of such incidents happening again in the future. We hope that you will allow us the opportunity to regain your trust and provide you with the exceptional service that we are kn... read more
Second worst place I have ever booked. This hotel was gross. Not clean. Very outdated. Smelled bad. Disappointed cause it was close to the venue where we had an event. Ended up driving home instead of sleeping there. 👎
Business response:
Dear Guest, We're truly sorry to read about the cleanliness and comfort issues you encountered during your stay. Our promise to our guests includes a commitment to providing clean and comfortable accommodation, and we are very sorry that did not happen when you were here. Your experience is not reflective of the high standards we aim to maintain, and we will address these concerns promptly to ensure improvements. We hope you will give us another opportunity to make things right and provide you with the seamless experience yo... read more
Extended Stay WORST HOTEL EVER :Flew in from California, took a Lyft to the property, showed in with confirmation and reservation only to be told we don't have a room for you. First time in 40 years I ever booked a room had a reservation showed up to check in and they gave my room away. The Holiday inn was right across the parking lot, I had to walk over there in the rain, they took me in with open arms.
Business response:
Dear brandon, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We completely understand your frustration and the inconvenience this caused you. Despite our best efforts, unforeseen circumstances can sometimes lead to an overbooked situation. Please rest assured that we take this matter seriously and are actively reviewing these concerns to minimize the chances of such incidents happening again. We hope you will give us another opportunity in the future.Sincerely,Hotel Ma... read more
Frequently asked questions about Extended Stay America - Kansas City - Airport
How is Extended Stay America - Kansas City - Airport rated?
Extended Stay America - Kansas City - Airport has a 3.4 star rating with 2,394 reviews.
When is Extended Stay America - Kansas City - Airport open?
Extended Stay America - Kansas City - Airport is open now. It will close tomorrow at 12:00 a.m.