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Extended Stay America - Kansas City - Airport
- Hotels
- Kansas City, MO
About this business
Location details
11712 NW Plaza Cir., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Close to the airport...but that’s it!! I thought as an Extended Stay Hotel there would be business people there who would be staying there, I was completely wrong. This hotel seemed to be a hotel which people stayed in when they don’t have an apartment to stay at or other issues where they can’t afford an actual place to stay for an extended period of time. Luckily we were only there for only 8 hours to sleep before catching a flight, but even at that when we walked up to the hotel I almost turned around and paid extra money... read more
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Pillows smelt like sweat and stag was weird rude an worthless
Business response:
Thank you for being our guest. We sincerely apologize for the cleanliness issue you had in your room and that one of our associates was rude to you. Please know we provide thorough training for all staff, and we will redouble our efforts. Also, we have asked our housekeeping team to be more diligent going forward. We hope you will give us another opportunity to deliver the service and hospitality you deserve. Sincerely, Hotel Management
Business response:
Please accept our apology for the inconvenience and less than the favorable experience you had at our hotel. Although we make every effort to provide a clean, comfortable room and an outstanding guest experience, sometimes we fall short. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Business response:
Abel, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
room had milk in the fridge expiration dated 8/2/18 and a it was half drank also a half drank bottle of tang i suspect that one of the staff is living in the rooms at night because one guy kept cleaning till well past 630 pm everyday i was there i tried to ask to leave but they would not let me leave on tues sighting the contract after that day a couple of small crickets were put in my room and they would chirp every time i turned the lights out i could not sleep finally i just packed up to get another room also i had to kee... read more
Business response:
We apologize for your disappointment with our hotel policies and with the service provided by our team. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service moving forward. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
lacking in all areas I'd avoid this place unless it's all that is available. Room wasn't completely clean and they didn't clean it after my 1st night. I was going to stay longer but chose to move hotels. Internet is slow unless you pay for an upgrade. TV is lacking in channel choices and isn't HD. The free breakfast is really just coffee and snacks such as small muffins, and granola bars. You can find much better places for the same price or less that offer more.
Business response:
Trevor, thank you for your review of our hotel. We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Also, your comments will be shared with the team, and we will take the ap... read more
Lobby no public restroom! Breakfast only coffee n few granola bars! Front desk always not friendly n most of time no one there.
Business response:
Ruey, we apologize that you experienced so many difficulties while you were here. It is disappointing to know we couldn't deliver you with a perfect stay. Your comments regarding the service issue and our breakfast offerings have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
The counters were sticky with left over grime. The towels had holes in them. The toilet wouldn’t flush the shower wouldn’t drain .
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
When I checked in my bed wasn't made and the room wasn't cleaned. Also, the air conditioner fan didn't work. Pillows were the super flat ones and I couldn't sleep the nights I was there. I will never stay at this location or any of these again.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Frequently asked questions about Extended Stay America - Kansas City - Airport
How is Extended Stay America - Kansas City - Airport rated?
Extended Stay America - Kansas City - Airport has a 3.4 star rating with 2,303 reviews.
When is Extended Stay America - Kansas City - Airport open?
Extended Stay America - Kansas City - Airport is open now. It will close tomorrow at 12:00 a.m.