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Extended Stay America - Kansas City - Airport
- Hotels
- Kansas City, MO
About this business
Location details
11712 NW Plaza Cir., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Find a different place! This hotel needs an upgrade. The beds, sheets, and pillows were all old and worn. There was hair in the sheets and everything felt damp. The pillows were lumpy and old. Bathroom was clean, but they need to upgrade everything about the bed!
Business response:
We sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
I was in line waiting for check in when they sold last room, I was next in line, my room was paid for, comfimed more then week ahead of my travel. When it was my turn I was told that there is no more rooms “because there is gun show in the area and owner of the property made told them to sell it because they will give a refund. Never ever staying in this property!
Business response:
Dear Guest, we are so very sorry for the poor arrival experience and we appreciate you reaching out to us with your review. We are sorry our hotel was unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Please reach out to the booking agent used, we are confident they can assist you with any billing issues. We understand the frustration and truly hope you will offer us another opportunity to serve you. Thank you. Sincerely, Hotel Management
Got to the hotel and they had cancelled our reservation.
Business response:
Hassan, thank you for your review. We sincerely apologize for the mix-up with your reservation and the inconvenience you had due to it. Though we are confident this was an isolated incident, we’re reviewing this with our staff to make sure such scenarios are prevented from happening again. We hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
I was travelling solo woman who checked into this hotel May 23rd. Soon after, I asked to move because the toilet was broken. The front desk clerk moved me to another room. On the back of the key card was a note with his cell number. Soon after, he called my CELL phone which he got off of my check-in records,. Then he was knocking at my door 11pm at night three times! I didn't answer. I was scared. I left in a waiting Uber and once at the airport, he texted and called my cell. I called police. I reported to Corporate and mana... read more
Business response:
Dear Guest, thank you for being our guest and for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Airport
How is Extended Stay America - Kansas City - Airport rated?
Extended Stay America - Kansas City - Airport has a 3.4 star rating with 2,393 reviews.
When is Extended Stay America - Kansas City - Airport open?
Extended Stay America - Kansas City - Airport is open now. It will close tomorrow at 12:00 a.m.