This profile has been claimed by the business owner or representative.
Extended Stay America - Kansas City - Airport
- Hotels
- Kansas City, MO
About this business
Location details
11712 NW Plaza Cir., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The smoke alarm started going off by itself and it wouldn't stop. Woke me up early and wouldn't stop. I was double charged for my room and would like my refund asap.
Business response:
Thank you for taking the time to review our hotel. We apologize for the major inconvenience you experienced when the smoke alarms went off. Thankfully, it was a false alarm, but we understand your frustration nonetheless. Also, we regret the issue you had with the charges. If it is still unresolved, please feel free to reach out to us so we can assist you further. We hope you will reconsider staying with us again the next time you are in the area. Sincerely, Hotel Management
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
It took the clerk over an hour to get us registered in. She kept saying she had to reboot her system. After waiting and returning downstairs to finally get the payment made it still didn’t work. I offered to just pay cash and be done with it but she refused. It took way to long to process. To just pay
Business response:
Thank you for your review. We genuinely apologize for the issues you encountered at the time of check-in and regret the inconvenience caused. Your comments will surely be discussed with the appropriate teams to take corrective measures. We hope you will consider a return visit to our hotel. Sincerely, Hotel Management
I booked the room and my child had to sleep on the floor but I requested and extra bed and did not get and was told I had to pay an extra $10 for it.
Business response:
Vincent, thank you for being our guest. The comfort of our guests is our prime concern, and we are sorry for the inconvenience you had. We regret knowing your unhappiness with the fee charged for the additional bed. It is never our intention to cause any discomfort, and we hope to receive a chance to host you and your child again. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
It could've been a bit more cleaner. Inside the building next to the elevator was a dumpster. Which was unacceptable. It was really nasty to see. It stayed there the entire time I was there.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issues you faced while you were here. We take the cleanliness of our property very seriously, and what you encountered is not a normal occurrence at our hotel. Your feedback has been shared with our housekeeping team, and we're working with them to tighten procedures to make sure that we deliver a superb stay every time. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Airport
How is Extended Stay America - Kansas City - Airport rated?
Extended Stay America - Kansas City - Airport has a 3.4 star rating with 2,393 reviews.
When is Extended Stay America - Kansas City - Airport open?
Extended Stay America - Kansas City - Airport is open now. It will close tomorrow at 12:00 a.m.