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Extended Stay America - Kansas City - Airport
- Hotels
- Kansas City, MO
About this business
Location details
11712 NW Plaza Cir., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bed bugs!!!!!!!!!!!!!!!!!!
Rude unhelpful staff ! My fire alarm was going off and they wouldn’t change my room. Had to wait forever for someone to fix it. This was late at night and I just wanted to sleep.
Business response:
Thank you for sharing your feedback. We are sorry for the disappointing stay you had and regret the inconvenience caused due to the smoke alarm in your suite. We understand your frustration and have shared your feedback with the appropriate team to handle such situations in a better way. Also, our goal is to provide the best customer service possible, and we regret we fell short of this during your visit. We want to get it right every time, so we will share your feedback with the appropriate individuals so we can better serv... read more
The staff was nice. The place disgusting and smelly. I left and found another hotel because it smelled so bad.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping team to make sure all procedures are being followed so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Dont be cheap, this place is gross. Customer service was terrible. The lady at the front desk could not muster up even an ounce of effort. No greeting, no explanation of anything, no recipes offered. Nothing. Even the key to the room was just wrapped in a torn piece of printer paper with the room number written on it. Seemed odd. Room was dirty. White stains on black chairs, floors gross. Spend a little more money and go somewhere else.
Business response:
Thank you for your review. We apologize you did not experience the best from one of our associates. Your comments are important to us, and we will surely review them with our team to ensure we better serve our guests. We are also sorry for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Please allow us to regain your confidence by staying with us again when your travels bring you back to this area. Sincerely, Hotel M... read more
The first room they assigned me appeared clean at first but upon further inspection it was obvious that the carpet had not been vacuumed. Plus there was a bug on the bed. May have been a tick or bed bug not sure but I asked to move right away. Was given the room next door which didn't have carpet but laminate wood flooring. No bugs spotted but again the floor wasn't clean. There were candies, dog hair and dust all under the beds and out in the open. Plus the cord for the cable had been yanked from the wall and my on bed had ... read more
Business response:
Thank you for your review. We sincerely apologize for the cleanliness and maintenance problems you encountered in your rooms. Your feedback has been discussed with the appropriate team members to address the problems you outlined. Also, our pest control provider has serviced the hotel, and we are working to ensure such issues do not happen in the future. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. We hope you will give us a chance to red... read more
I went to an extended stay, I'm guessing because of the CoVid there were no dishes, no pots and pans, no silverware, not kitchen nothing even though I had a sink, stove, and fridge. The fridge made so much noise I had to pull it out and unplug it and when I complained about how hard it was to get on the internet I was told to just call the internet customer service number
Business response:
Anthony, thank you for choosing us and for sharing your review. We apologize for the issues you had in connecting to the internet and for the noise issues you had due to the refrigerator. We will share your comments with our engineering team and internet service provider and see to it that the concerns you outlined are fixed. We also want to inform you, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and... read more
Cheap, but no great value Not allowed to park in back - said parking lot under construction. Never saw any work being done. Never could get WiFi to work, clerk who checked us in omitted vital info. No breakfast served, even though advertised on website. No utensils in room to cook with, no info on availability. Yes, it was cheap - but it was no great value.
Business response:
James, thank you for taking the time to give us your feedback on your recent stay at our hotel. We are sorry your suite did not provide the comforts you were hoping for. Also, we regret your disappointment with breakfast not being available during your stay. Please know that we have posted this information on the hotel website, so our guests can be aware while making reservations with us. Kindly note, kitchenware is available at the front desk upon request. Your feedback is appreciated, and we will remind our front desk to c... read more
Property needs major remodel/update. Pealing paint, stains on chairs,carpets. Staff were pleasant.
Business response:
Brian, thank you for your review. We are sorry our property was not to your expectations and for the unpleasant stay you had with us. Your feedback will be shared with appropriate individuals in our organization as we begin formulating plans for future renovations. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
No one readily available at the check in/out counter. Waited 15 minutes to check before anyone showed up. Apparently that person was assisting the cleaning crew (my assumption based on that’s who she was with when she finally showed up. Asked for a coffee pot for the room. When it was brought up to the room, there were no coffee packets available. I realize CV19 has caused a change in a lot of areas but disappointed in the nonchalant attitude of the front desk people. Asked for a receipt when I checked (needed for expenses) ... read more
Business response:
Harry, thank you for your review. We apologize for the time taken at check-in and our service was not up to your expectations. Your concerns will be shared with the appropriate team so that they are more diligent going forward. Also, we regret your disappointment with breakfast not being available during your stay. Moreover, regarding your concern about the receipt, we would like to mention that while making the reservation through the third party website, a guest usually gets the receipt at the same point of time. We are so... read more
Frequently asked questions about Extended Stay America - Kansas City - Airport
How is Extended Stay America - Kansas City - Airport rated?
Extended Stay America - Kansas City - Airport has a 3.4 star rating with 2,393 reviews.
When is Extended Stay America - Kansas City - Airport open?
Extended Stay America - Kansas City - Airport is open now. It will close tomorrow at 12:00 a.m.