This profile has been claimed by the business owner or representative.
Extended Stay America - Kansas City - Airport
- Hotels
- Kansas City, MO
About this business
Location details
11712 NW Plaza Cir., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I got robbed by Expedia. Tried to cancel it cause my grandma died and it won’t let me cancel or get a refund. I’ll never use Expedia again
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. Unfortunately, financial inquiries on reservations made through a third-party, prepaid booking site, must be made through them, and we suggest you contact them directly. Thank you again for being our guest, and we hope you will consider staying with us again in the future. Sincerely, Hotel Management
Not comfortable I was not pleased with the fact there was no silverware or anything in the room, the bed was SOOOOO hard. I’ve never been to jail but I think it was as hard as one of their beds. There was no comforter and basically a sheet for a blanket. I would absolutely not stay at this one again.
Business response:
Thank you for taking the time to write a review of your recent stay with us. We were disappointed to read that you were not happy with the bedding and that impacted your sleep. We will share your concern with our brand leaders so we can improve our future guest experiences. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appre... read more
Seemed great when we first arrived but as soon as we opened the door ... it was another world ! Needs to be refreshed and cleaned !!! Bed was the worst !!
Business response:
Robert, thank you for taking the time to review our hotel. Please accept our apologies that your room did not meet your expectations. We have asked our staff to look into your concerns. Please know our front desk is staffed around the clock to help make the most of your stay. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
WELL IT WOULD HAVE BEEN OK BUT I DIDN'T FEEL SAFE THERE
Business response:
Jamie, thank you for sharing your review. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
Would not recommend for family, females traveling alone or long term stay. Had numerous "questionable" characters/visitors. The only positive to my stay; front desk personal were very attentive and welcoming.
Business response:
Thank you for your review. We are sorry for the inconvenience you had with other people on the property. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you both will give us another chance to prove ourselves in the future. Sincerely, Hotel Management
Unsatisfactory Check in was as to be expected. Room was dirty. Bottles left behind night stands, sticky substances left on surfaces, hair dryer was not put together. Employees sat around in the lobby being loud during prime check in times. It was only a 1 night stay for us but I definitely expected a lot better than what I paid for.
Business response:
Thank you for choosing our hotel and for writing a review of your stay. We apologize for the service and cleanliness issues you encountered during your visit, and that we didn't promptly respond to correct it. We take the cleanliness of our rooms very seriously and what you encountered is not a normal occurrence at our hotel. Your feedback has been shared with our Executive Housekeeper, and steps are being taken to ensure that this does not happen again. We hope you will consider giving us a second chance the next time you a... read more
Bad Two of our lamps were burned out, didn’t have hot water, fire alarms went off around 10pm with no staff to provide any detail as to what was going on. Everyone got out of the building but there was no instructions on what was happening. No follow up calls. Our entry way door lights flickered and our AC didn’t work. People who were working didn’t seem to be around or if they were they weren’t able to fix issues
Business response:
Mallory, thank you for reviewing your stay with us. We apologize for the issues you had with your room. We will share your comments with our maintenance team and make sure the problems are fixed. We are also sorry for the inconvenience you had due to the fire alarm going off and for the service lapse you encountered. We will review your feedback with our team and make sure we are more consistent in our service delivery. We hope to have the chance to welcome you back and redeem ourselves. Sincerely, Hotel Management
There was pee ALL over the toilet and toilet seat. It was so bad it must have been intentional. The shower also didn’t work but dripped all night long. It was pretty gross, surprised I didn’t get bed bugs
Business response:
Please accept our sincere apologies for the disappointing stay you had, and we regret the issues you encountered in your suite. We have shared your comments with the housekeeping and maintenance team to improve our service and facilities going forward so we can better serve our guests. We do hope you consider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
The reception was not friendly. I booked 2 rooms ( 2 double beds). When I checked in I told her that I'm checking in for both rooms. After all the questions and stuff I need to sign and agree, I was given a key for one room. She didn't even bother to ask me about the other room so I thought it's
Business response:
Cheryl, thank you for sharing your review. We are sorry for the service issue you encountered and regret the inconvenience caused. This is not the impression we like our guests to leave with and will share your feedback with the individual to be more diligent going forward so we can better serve our guests. Our associates genuinely care about providing an enjoyable stay for all of our guests, and we hope you will give us another opportunity to prove that to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Airport
How is Extended Stay America - Kansas City - Airport rated?
Extended Stay America - Kansas City - Airport has a 3.4 star rating with 2,393 reviews.
When is Extended Stay America - Kansas City - Airport open?
Extended Stay America - Kansas City - Airport is open now. It will close tomorrow at 12:00 a.m.