Extended Stay America - Kansas City - Airport

Business response:

Thank you for taking the time to write a review about your recent stay. Our main priority is to provide a comfortable stay for our guests, so we apologize that you were not completely satisfied with our beds. Our front desk is available to address issues such as this, and we would have been happy to provide you with another room upon request. We appreciate your business and sincerely apologize that we failed to provide you with a good night's sleep. Thank you for bringing this to our attention. We hope you will give us anoth... read more

Business response:

Thank you for choosing us for your recent stay. We apologize for the issues you faced with shower in your suite. Your feedback will be shared with our maintenance team to fix it. We appreciate your business and hope to have another opportunity to serve you better. Sincerely, Hotel Management 

Business response:

We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management 

Business response:

Please accept our apologies for the issue you experienced at our front desk. We are taking measures to ensure the complete satisfaction of our valued guests going forward. Also, we regret our hotel fell short of your expectations. We appreciate your feedback and will share with the appropriate individuals in our organization. We hope you will give us another chance to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are sorry our service did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management