This profile has been claimed by the business owner or representative.
Extended Stay America - Kansas City - Airport
- Hotels
- Kansas City, MO
About this business
Location details
11712 NW Plaza Cir., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not clean. Trash cans over flowing. Soap and paper towels out in the main bathroom. No coffee creamer. Breakfast wasn’t being served. Not a great stay. Affordable though
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Staff was rude from the time of checking to check out. Rooms were nothing to be proud of at all. Hotel staff was smoking right at the front door no attempt to move away from guests going in and out the front door. Rooms were not as clean as they should’ve been normally and without a doubt not clean during covid. I will never stay here again
Business response:
Thank you for your review. We apologize you did not experience the best of our staff. We will bring your concerns to the attention of our team as we continuously strive to improve. We are also sorry the cleanliness of our property was not to your expectations. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel M... read more
The uncleanliness of the exterior and room
Business response:
Thank you for taking the time to review your visit to our hotel. We are truly sorry your room was not in the spotless condition it should have been when you arrived. We will be taking steps to ensure oversights such as this do not happen again. We hope you will consider giving us a second chance the next time you are in our area. Sincerely, Hotel Management
Covid hazard Drug Haven The place was nasty from the floors to the counter tops. There was mold in the bathroom and no utensils if you wanted to cook. Only stayed one night because of a late checkin from a delayed flight and went to a different hotel. The hallways were dim and unsafe for family’s and the place reeked of marijuana and nasty ass smelling air freshener. The staff was stoned unhelpful and refused to give a refund or document the complaints. Will never s stay at an extended stay again. Avoid this place it is a dr... read more
Business response:
Frank, thank you for your candid evaluation. We regret not meeting your expectations and apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We will also share your comments with our team regarding the service lapse you outlined and take steps to ensure we are more consistent in our service delivery. Meanwhile, Meanwhile, we req... read more
Never again The room was dirty, hair on surfaces in the bathroom and the chairs in the living area. They lacked any control of guests who were outside smoking, which was close to the main doors and our room.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
I didnt like staff dry rude personality
Business response:
First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we are sorry for the inconvenience you encountered. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
The receptionist wasn’t wearing any mask at all as well as the other guests by the reception who she was assisting. But we were showed by the Expedia that this hotel is following all the Covid-19 criteria. The room wasn’t clean enough, the bed and pillow was uncomfortable, microwave didn’t have any turntable tray.
Business response:
Thank you for your review. We are sorry for the issue you mentioned. It has been a top priority to coordinate our efforts throughout our hotel to ensure continuity in keeping our guests safe. Therefore, we appreciate you bringing this to our attention so we may take proper action. We have also asked our housekeeping team to be more diligent going forward. We wish we had the opportunity to address the problem you had with the bedding while you were here, as we would have done our best to ensure you were comfortable. Please re... read more
Frequently asked questions about Extended Stay America - Kansas City - Airport
How is Extended Stay America - Kansas City - Airport rated?
Extended Stay America - Kansas City - Airport has a 3.4 star rating with 2,393 reviews.
When is Extended Stay America - Kansas City - Airport open?
Extended Stay America - Kansas City - Airport is open now. It will close tomorrow at 12:00 a.m.