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Extended Stay America - Kansas City - Airport
- Hotels
- Kansas City, MO
About this business
Location details
11712 NW Plaza Cir., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was no hot water, the staff was not available at their post so I had to wait at the front desk several minutes, both checking in and checking out.
Business response:
Thank you for staying with us and leaving your review. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. Also, we are sorry for the issues you had with the lack of hot water in your room. We have addressed this concern, and we hope you will see this as the isolated incident that it was. Please consider sta... read more
Staff was a different bunch. Also it’s an extended stay hotel so people live there it seemed like.
Business response:
Jonathan, thank you for staying with us during your recent visit to our area. We appreciate your review and hope you will accept our apologies for our shortcomings while you were here. We hope you will give us another chance to provide you with exceptional service in the near future to help you regain your trust in us once again! Sincerely, Hotel Management
Cuss In Before Check In The stay was fine, checking in was the issue. An employee was cussing out what I am assuming was her boyfriend beside the check in desk when we walked in. We stood there for a minute before she finally looked around the corner and seen us. She asked us to wait a minute and took off running down the hall. After a few minutes, another girl finally came to the desk to check us in. Not exactly how I expect to be greeted when entering a hotel.
Business response:
Thank you for staying with us and taking the time to post your review. We apologize you did not have a positive check-in experience. You have our assurance we will learn from your situation so we are better equipped to provide a first-rate experience to all of our guests. Thank you again. We hope to have the opportunity to make your next stay a complete success. Sincerely, Hotel Management
Nothing terrible, but not worth $95 a night either Breakfast was the biggest issue. Terrible coffee with muffins and oatmeal as the only choices. For $95, i get that this wasn't going to be fancy by any means, but better food options would have been reasonable. Especially the coffee. The walls were thin. I heard people talking clearly their exact words, but turned up my radio to drown it out. Something sticky on the counter, too. A minor issue, but one little thing like that leaves the room in the "dirty" category as far as ... read more
Business response:
Thank you for staying with us. We are sorry for failing to provide a clean and comfortable room. Your concerns have been immediately brought to the attention of our housekeeping for review and action. e apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. We will make note of your feedback as we plan any changes to our breakfast offerings. We also regret the inconvenience you had due to the noise from another guest. We hope you will give us another chance the next time yo... read more
Nothing, no parking space was available when we checked in. We were told to park on the street.
Business response:
First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We are also sorry for the difficulty you experienced in finding a parking space. On your next visit, please know we will do our best to help you with this situation. Thank you again for choosing to stay with us and we hope to have you visit again soon. Sincerely, Hotel Management
Parking was a joke. I had to park on the backside of the building and walk all the way around the building to check in. The next day my car was dinged because parking is too tight as well. Walls are also thin. I was almost asleep when someone said “Can you hand me the orange bowl?” It startled me, it sounded so close to my face. The staff on the other hand was excellent, my room was clean, and it was otherwise a quiet night.
Business response:
Thank you for the review of the stay. We are sorry for the disappointment you had with the parking area and regret the inconvenience it caused. We also apologize for the noise issue you had while here. On a positive note, we are happy you liked our comfortable suite and friendly staff. Thank you again for allowing us to be of service. We hope to have another opportunity to accommodate you on your next visit to the area. Sincerely, Hotel Management
My room was gross. Everything felt damp. One light made a buzzing noise and was unusable. The toilet was a "low flush" but didn't work and ran constantly. There were crumbs on the chair and floss on the floor. It was cold, so I tried to heater and it made a burning smell. Then the smoke alarm went off. There were never enough muffins for the "free breakfast" and the coffee was gross. Staff couldn't even be bothered to move out of the way in the hall. Terrible!!
Business response:
Angie, we apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We are also sorry your sleep was disturbed by the fire alarm. Your feedback regarding our grab-and-go breakfast will be shared with our Brand Leaders to assist them when determining new offerings for future implementation. We urge you to choose us again as we are confident your n... read more
The staff was extremely nice but the room that I had smelled like kennel. I did have a dog friendly room, but still.
Business response:
Please accept our apologies for not living up to your standards, and we regret the inconvenience it caused. Your feedback for the odor has been shared with the housekeeping team to do a deep cleaning of your room. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Airport
How is Extended Stay America - Kansas City - Airport rated?
Extended Stay America - Kansas City - Airport has a 3.4 star rating with 2,393 reviews.
When is Extended Stay America - Kansas City - Airport open?
Extended Stay America - Kansas City - Airport is open now. It will close tomorrow at 12:00 a.m.