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Extended Stay America - Kansas City - Airport - Tiffany Springs
- Hotels
- Kansas City, MO
About this business
Location details
9701 N. Shannon Ave., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cancellation difficulties Did NOT check in because clerk informed me they discontinued airport shuttle, which was needed for our trip. Said they'd cancel my reservation but needed to go through Hotels.com to cancel. Tried to do so but only got chatbot which wouldn't acknowledge my reservation number
Business response:
Dear Anthony, thank you for your review and for choosing our hotel. We certainly apologize for the issues you encountered with your reservation which led to your disappointing stay. Our hotel has a standard cancellation policy that applies in most situations, such as yours. If you made a reservation through a third-party, prepaid booking site, you must make inquiries through them. We recommend that you connect with them directly for a resolution regarding your concerns. We appreciate your patience and hope you will allow us ... read more
Hotel was dirty! Bathroom door was filthy and hair in the fridge and dirt and grime on the fridge door. Remotes didn’t work for tv either.
Business response:
Dear Sara, thank you for being our guest. We realize the importance of first impressions. Fresh and clean accommodations are a must to set the tone for a great stay, and we apologize for any oversights in your room's preparation by our housekeeping team. Your feedback is shared with them to ensure such issues do not arise and are addressed well. Please give us another chance to prove that we have changed and take your comments seriously.SincerelyHotel Management
So bare bones that they didn’t even have hangers in the closet. Charged a security deposit that was more than the cost of the room and had to review and sign a long document of conditions. Free breakfast was pathetic. Despite being an airport location, no shuttle service to the airport.
Business response:
Dear Rebecca, thank you for choosing to stay at our hotel. We are very disappointed to read about the issues you encountered. Please accept our apologies for not delivering the exceptional stay you deserved. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We take our guest’s feedback seriously, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
More like "Stay away America" This hotel was gross. First they gave away our reservation and then took forever to provide us "an upgraded room" for the same price. What a joke. The room was dirty and cramped. Old and outdated. The pull out couch bed was broke. Do not recommend
Business response:
Dear Adrienne, thank you for staying with us. We are also sorry for the issues you experienced with the front desk. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We are grateful for your feedback that helps us improve our guest experience, and we hope you will stay with us again the next time you visit our city.Sin... read more
Filthy Room Room was filthy. Hotel in general was dirty. Never again.
Business response:
Dear Phillip, thank you for your honest comments about your stay with us. We are sorry for the housekeeping issues you encountered, which resulted in a disappointing stay. We have checklists to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to ensure this isn't repeated. We hope you will give us another opportunity to provide a better experience on y... read more
Dirty Service at desk was alright, but once got to the hotel room it was dirty. The toilet hadn’t been cleaned or even flushed so the bathroom smelled terrible. Already ruined the stay. There was sticky spots on the floor in the little kitchen area, and during the night I found two cockroaches scurrying in the bathroom. Not to mention who ever was in the room above sounded like they were almost purposely stomping around making it hard to sleep. It was one of the grossest places I have ever stayed in. I normally never do revi... read more
Business response:
Dear Guest, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Sincerely,Hotel Management
At least the bed was clean. The room smelt musty, the bathroom sink was clogged, and breakfast was a joke. All they had was bite size mufffins and coffee. You had to pay for juice and they had vending machine. Probably won’t stay there again.
Business response:
Dear Valeri, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in the preparation of your room. It does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience. Also, we have noted your breakfast concerns and shared them with the team to guide them in planning more choices. We welcome the opportunity to prove ourselves again as your trusted hotel while ... read more
Frequently asked questions about Extended Stay America - Kansas City - Airport - Tiffany Springs
How is Extended Stay America - Kansas City - Airport - Tiffany Springs rated?
Extended Stay America - Kansas City - Airport - Tiffany Springs has a 3.3 star rating with 1,734 reviews.
When is Extended Stay America - Kansas City - Airport - Tiffany Springs open?
Extended Stay America - Kansas City - Airport - Tiffany Springs is open now. It will close tomorrow at 12:00 a.m.