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Extended Stay America - Kansas City - Airport - Tiffany Springs
- Hotels
- Kansas City, MO
About this business
Location details
9701 N. Shannon Ave., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel vs Hotels.com disconnect equals one unhappy This was one of the worst trip I booked through Hotels.com. I booked a room with two queen with double sofa bed and when I arrived to the hotel at past 9pm, the staff told me the room I booked was sold out and she gave me the only room they had left which was two double beds. How are we going to sleep 6 people and be well rested for our 16 hr drive home in the morning?
Business response:
Thank you for your review. We are sorry for the reservation issues you encountered and for not being able to give you the room of your choice. Your feedback will be shared with the appropriate team so that they are more diligent going forward. We regret the inconvenience and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Had to leave the room at 1 a.m the room just kept getting hotter an hotter called front desk no maintenance worker on site gave me eventually a room an hour later . Slelpt about 4 hours had to drive Nebraska for a military delivery.
Business response:
Lawrence, thank you for choosing our hotel. We are sorry for the maintenance issue you encountered in your room and regret the inconvenience caused. We understand your frustration and have shared your comments with the appropriate team. Please revisit us in the future so that we can provide you with a much better experience and a good night's rest. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Samuel, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence. Sincerely, Hotel Management
Our room was on the ground floor and the door lock was broken. The window locks were broken. And the shower was also broken. And that was in their words “an upgraded room”. Lastly I was Told my price wouldn’t change and it went up $20 and now have to wait 5-10 business days for my return. Just sloppy and not caring.
Business response:
Omega, although difficult to hear, candid reviews such as yours make us refocus our efforts to create a better stay experience for our guests, and we sincerely apologize for the maintenance issues in your suite. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Additionally, we have a responsibility to place a suite in an out-of-order status as necessary when it does not meet our standards. Our guests deserve a clean, well maintained, and comfortable suite while staying with us. W... read more
Very dated and not very well maintained. However, for the price paid, not too bad. Doubt I would stay again.
Business response:
David, thank you for your comments. We are sorry our hotel did not meet your expectations and regret your visit was not a pleasant one. We agree there are areas within the hotel that are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we look forward to seeing you again in the future! Sincerely, Hotel Management
Over flowing and dirty toilet Refrigerator with stains all over outside Cancelled my reservation by mistake
Business response:
On behalf of our entire team, we apologize for the issues with the condition of your room. This is not acceptable, we will immediately discuss your comments with the housekeeping and maintenance teams, and we will promptly address these issues to improve our services and facilities. We only wish we had known about these problems as we would have done our best to ensure you were comfortable. Once again, our apologies for the inconvenience you experienced. We are grateful for your patience and hope you will give us another cha... read more
Frequently asked questions about Extended Stay America - Kansas City - Airport - Tiffany Springs
How is Extended Stay America - Kansas City - Airport - Tiffany Springs rated?
Extended Stay America - Kansas City - Airport - Tiffany Springs has a 3.3 star rating with 1,734 reviews.
When is Extended Stay America - Kansas City - Airport - Tiffany Springs open?
Extended Stay America - Kansas City - Airport - Tiffany Springs is open now. It will close tomorrow at 12:00 a.m.