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Extended Stay America - Kansas City - Airport - Tiffany Springs
- Hotels
- Kansas City, MO
About this business
Location details
9701 N. Shannon Ave., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property looks okay but our rooms heating and cooling system was so loud and it says breakfast included when they are not serving and didnt let you know online or when you check in. Limited staff the bathroom door locked itself
Business response:
Kaneisha, thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the inconvenience you experienced. We will review this with our maintenance team and make sure the problems are resolved immediately. We will also share your comments with our housekeeping team regarding the cleanliness issues you encountered and take steps to ensure we are more consistent in our service delivery. We hope you will return to experience our hotel as we would have liked you to during this vi... read more
Nasty hotel When I arrive my room was paid for and they charged me 100.00 deposit for this terrible room the bed was be uncomfortable you couldn't turn the shower to the bath tub we asked for a extra pillow and the young lady said they didn't have none but the night lady went right in there and got us one the chair in the room was very nasty I had to put something on it just to sit down I will never stay here again
Business response:
Thank you for your candid evaluation. We regret your disappointment with our incidental charges and apologize for the concerns you had with your room. We will review this with our maintenance team and make sure the problem is resolved immediately. We will also share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. Thank you kindly for your constructive comments as they only help us improve. Please come back and see us again. Sincerely, Hotel Management
Stay away from this place!! Check in staff was not friendly or courteous. The place was absolutely horrible! Filthy dirty everywhere. Hallways and rooms. We were traveling with another couple and she called to say the same about her room. Fecal matter in both of our toilets, bugs in the sink, trash all over the floor, spills and sticky everywhere. She had hairs in her bed. We checked out immediately. Front desk was apologetic and said they were short-staffed.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Mold in the room and hard bed and dirty room The halls smelled like food and moldy stuff. Found mold growing in the windows in our room which I get super sick from mold. Floor was dirty and hadn’t been vacuumed in room cause my socks were gross. Towel rack was falling off wall. Bed was so hard and uncomfortable. Check in person we had to find cause there was no way to get a hold of him. Check out time no one was at desk. Never staying here again.
Business response:
Nathan, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a b... read more
They gave our room away Front desk staff was very nice. However, it took a LONG time to check in just to find out the room we had booked wasn’t available. We were told we were being upgraded to a better room but when we go to the room it only had 1 queen bed (we’re a family of 5 adults and teenagers!). We were then moved to a room with 2 queen beds, which was still smaller than what we’d booked. The air conditioning didn’t work right! Overall very frustrating situation
Business response:
Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these types of concerns are not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Airport - Tiffany Springs
How is Extended Stay America - Kansas City - Airport - Tiffany Springs rated?
Extended Stay America - Kansas City - Airport - Tiffany Springs has a 3.3 star rating with 1,818 reviews.
When is Extended Stay America - Kansas City - Airport - Tiffany Springs open?
Extended Stay America - Kansas City - Airport - Tiffany Springs is open now. It will close tomorrow at 12:00 a.m.