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Extended Stay America - Kansas City - Airport - Tiffany Springs
- Hotels
- Kansas City, MO
About this business
Location details
9701 N. Shannon Ave., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Kelly, thank you for choosing to stay at our hotel. We appreciate you taking the time to leave your rating. We hope you will accept our apologies for any problems you experienced, and we would welcome another opportunity to provide you with a much-improved stay. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Will not be back Place was dirty, my kids slept on springs as there was no cushion to the pull out couch. We found some nasty bug or something, and the stove was dirty. They (or hotels.com) offered free breakfast on their website but when we went down they said they didn’t do that during this time and denied some type of reimbursement for the false advertisement. Will not be back.
Business response:
Tarah, thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your visit. We will share your feedback with our housekeeping department so that they are more diligent going forward. Moreover, we regret your disappointment with breakfast not being available during your stay. Please know that we have posted this information on the hotel website, so our guests can be aware while making reservations with us. We hope you will give us another chance to prove ourselves in th... read more
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Worst hotel ever. The room was filthy & nothing like what the pictures were online. There was food left on the counter, carpet was dirty/not vacuumed, kitchen floor was sticky. I booked the delux suite, which said it was 2 queen beds & a sofa bed, and all I got was 2 queen beds. They wouldn't switch our room to get what I booked. Definitely will never stay at this hotel.
Business response:
Jessica, thank you for your comments. We are sorry for the reservation issue you encountered and regret the inconvenience caused. We are reviewing this with the appropriate team to see what went wrong. Moreover, we are sorry for the cleanliness issue you had in your suite. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each suite prior to occupancy by the next guest. We fell short in our processes and are reviewing them so we can avoid this from happening again. W... read more
Save your money and troubles; go elsewhere Was promised a room with 2 queen beds and a pull out sofa. None of their rooms on the premesis have this, but that’s what I paid for! Brought in a roll out cot, which hardly fit in the room. Was told there was a pool, but it was actually closed down for good. Gym was a joke with 2 broken down pieces of equipment thrown in there..... to top it off, 2 of the 3 children woke up in the middle of the night itching out of their minds and covered in bug bites...... hotel staff checked and ... read more
Business response:
Thank you for your comments. We are sorry for the reservation issue you had and regret the issue your children encountered in your suite. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. We value all your feedback and hope you and your family will reconsider staying with us the next time you are in the area. Sincerely, Hotel Management
Normally i have good experience, just not this time.
Business response:
We hate losing our loyal guests so we are extremely sorry for the disappointing stay you had this time. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Overbooked I had a reservation for the deluxe suite, 2 queen beds and a couch that pulls out into another bed. I arrived in the late afternoon to check in and was told they see my reservation but did not have a room because they were overbooked. They tried putting 5 of us in a room with 1 king size bed to make up for it!!! I had to find another hotel at the last minute!! Then they turned around and charged my credit card for a 1 night stay!!! I couldnt believe that!! They said they will refund my money but 4 days later it st... read more
Business response:
Kendra, we appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. With regard to the charges, if you still have any queries, please feel free to reach out to our front desk so that we can assist you further. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
The rooms smelled like piss along with the hall ways. When I first arrived the lady at desk took my card and I told her I had already paid through 3rd party, and said she was only using for incidentals but the very next day there was a complete charge of a new reservation. I was upset and called down to the lobby and she stated I apologize and it’s canceled. To find out that they never canceled it and charge anyway. Won’t be staying here anymore!
Business response:
Thank you for taking the time to show us your concern. We genuinely care about delivering an exceptional experience to all of our guests; therefore, we sincerely apologize for the issues you encountered in our hotel. Your feedback, and also your patience in this matter, are much appreciated. If you have any queries unresolved regarding the charges, please reach out to us. Please give another opportunity to prove ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Airport - Tiffany Springs
How is Extended Stay America - Kansas City - Airport - Tiffany Springs rated?
Extended Stay America - Kansas City - Airport - Tiffany Springs has a 3.3 star rating with 1,734 reviews.
When is Extended Stay America - Kansas City - Airport - Tiffany Springs open?
Extended Stay America - Kansas City - Airport - Tiffany Springs is open now. It will close tomorrow at 12:00 a.m.