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Extended Stay America - Kansas City - Airport - Tiffany Springs
- Hotels
- Kansas City, MO
About this business
Location details
9701 N. Shannon Ave., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I Cancel my reservation after I was told, that I had to put a $100.00 deposit on the room and would only get it back after a manager inspects the room.
Business response:
Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
Rooms are very dated and in need of a complete upgrade. Kitchenette is circa 1950s and the refrigerator makes enough noise to disrupt most sleepers. The room smelled absolutely horrible with some combination of past smoke plus chemicals / cleaning plus unknown odors likely from mildew or deteriorating carpet. I had to leave the window open the entire night to exchange fresh air to make it tolerable. Pathetic small gym with no windows and an ancient cycle and treadmill closed for covid. Free breakfast removed foe covid. Coffe... read more
Business response:
Thank you for evaluating your stay with us. We rgert we were not able to meet your expectations and apologize for the or the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We hope to have the chance to welcome you back and provide you with the experience you should always expect from our hotel. Sincerely, Hotel Management
My bathtube had a leak and my pillow were not comfortable and they had to switch me rooms because my first room the toilet didn’t flush at all and i used to go there but i will not be going back to extended-stay i paid 200 dollars for poor service never again
Business response:
Sheena, please accept our sincere apologies for the disappointing stay you had, and we regret the issues you had in both the suites assigned to you. We have shared your feedback with the maintenance team to rectify these problems immediately. Also, we are sorry you were not happy with the pillows which impacted you getting a restful night's sleep. We value your concern and will share your comments with our leadership team. We hope you will reconsider staying with us again the next time you are in the area so we can redeem ou... read more
Booked a room that included a pull out bed to sleep six. Room had a small kitchenette. But... the mattress in the pull out was barely over a twin and probably 30 years old. I think there was mold on it, as well. No bedding was provided in the room. Went and asked the staff for it. Was given sheets and a blanket, asked for pillows and was told they only had one available. One extra pillow in the whole hotel? Also, there were no dishes or cups in the room at all. Not even disposable ones to use when brushing your teeth. I know... read more
Business response:
Thank you for choosing us and for taking the time to post a review. We regret not meeting your expectations and apologize for the cleanliness oversight you encountered. We will share your feedback with our housekeeping team and make sure we are more diligent going forward. We hope you will allow us the chance to redeem ourselves on your next visit to our area. Sincerely, Hotel Management
The room I was in the bath tube didn’t work it didnt drain the water. I then told the staff they said that they would have the guy come the next morning. He never came then I went back down the next day and asked about the tube again then said that they put in a work order. I was never asked if I wanted to change room so that we could have a working shower. Just crazy and very upset about it. Then my key would lock is okay everytime I had about 10 different keys within a week.. we stayed there 7 nights and didn’t have a good... read more
Business response:
Shante, thank you for being our guest and for taking the time to post a review. We apologize for the maintenance issues you encountered and that we were not able to respond to your requests in a timely manner. We will share your comments with our engineering team and make sure the issue is resolved. We hope you will choose us again and allow us the opportunity to redeem ourselves. Sincerely, Hotel Management
Terrible place unless you are desperate The delux suite with 2 queens and a sofa bed is a lie, there were only 2 queens and only about 2 foot of clearance on either side of them. Bathroom was covered in soap scum and calcium residue, the carpets were covered in crumbs from previous guest. We left after 15 minutes of checking in when i complained and demanded a refund the clerk said they could give us a rollaway bed to accommodate (3 adults,3 kids), but it was a small onevand wouldnt fit anyway. I declined and they said they ... read more
Business response:
Gabriela, thank you for being our guest and for taking the time to post a review. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and will make sure we are more diligent going forward. We hope to have a chance to welcome you back and restore your faith in us. Sincerely, Hotel Management
Wouldn't give me the room I reserved after saying they didn't have one and they overbooked. Finally after 20 minutes he said he had one which we needed for the room. The place was just plain nasty and after driving for 14 hours we ended up leaving and going to another hotel. Very dirty place and stinky.
Business response:
Thank you for visiting us and for sharing your review. We apologize for the inconvenience you experienced during check-in and for the cleanliness issues you encountered. We will share your comments with appropriate teams and make sure we are more diligent going forward. We hope you will allow us the opportunity to welcome you back and provide you with the hospitality for which we are known. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Airport - Tiffany Springs
How is Extended Stay America - Kansas City - Airport - Tiffany Springs rated?
Extended Stay America - Kansas City - Airport - Tiffany Springs has a 3.3 star rating with 1,734 reviews.
When is Extended Stay America - Kansas City - Airport - Tiffany Springs open?
Extended Stay America - Kansas City - Airport - Tiffany Springs is open now. It will close tomorrow at 12:00 a.m.