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Extended Stay America - Kansas City - Airport - Tiffany Springs
- Hotels
- Kansas City, MO
About this business
Location details
9701 N. Shannon Ave., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room I was in the bath tube didn’t work it didnt drain the water. I then told the staff they said that they would have the guy come the next morning. He never came then I went back down the next day and asked about the tube again then said that they put in a work order. I was never asked if I wanted to change room so that we could have a working shower. Just crazy and very upset about it. Then my key would lock is okay everytime I had about 10 different keys within a week.. we stayed there 7 nights and didn’t have a good... read more
Business response:
Shante, thank you for being our guest and for taking the time to post a review. We apologize for the maintenance issues you encountered and that we were not able to respond to your requests in a timely manner. We will share your comments with our engineering team and make sure the issue is resolved. We hope you will choose us again and allow us the opportunity to redeem ourselves. Sincerely, Hotel Management
Terrible place unless you are desperate The delux suite with 2 queens and a sofa bed is a lie, there were only 2 queens and only about 2 foot of clearance on either side of them. Bathroom was covered in soap scum and calcium residue, the carpets were covered in crumbs from previous guest. We left after 15 minutes of checking in when i complained and demanded a refund the clerk said they could give us a rollaway bed to accommodate (3 adults,3 kids), but it was a small onevand wouldnt fit anyway. I declined and they said they ... read more
Business response:
Gabriela, thank you for being our guest and for taking the time to post a review. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and will make sure we are more diligent going forward. We hope to have a chance to welcome you back and restore your faith in us. Sincerely, Hotel Management
Wouldn't give me the room I reserved after saying they didn't have one and they overbooked. Finally after 20 minutes he said he had one which we needed for the room. The place was just plain nasty and after driving for 14 hours we ended up leaving and going to another hotel. Very dirty place and stinky.
Business response:
Thank you for visiting us and for sharing your review. We apologize for the inconvenience you experienced during check-in and for the cleanliness issues you encountered. We will share your comments with appropriate teams and make sure we are more diligent going forward. We hope you will allow us the opportunity to welcome you back and provide you with the hospitality for which we are known. Sincerely, Hotel Management
Business response:
Kelly, thank you for choosing to stay at our hotel. We appreciate you taking the time to leave your rating. We hope you will accept our apologies for any problems you experienced, and we would welcome another opportunity to provide you with a much-improved stay. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Will not be back Place was dirty, my kids slept on springs as there was no cushion to the pull out couch. We found some nasty bug or something, and the stove was dirty. They (or hotels.com) offered free breakfast on their website but when we went down they said they didn’t do that during this time and denied some type of reimbursement for the false advertisement. Will not be back.
Business response:
Tarah, thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your visit. We will share your feedback with our housekeeping department so that they are more diligent going forward. Moreover, we regret your disappointment with breakfast not being available during your stay. Please know that we have posted this information on the hotel website, so our guests can be aware while making reservations with us. We hope you will give us another chance to prove ourselves in th... read more
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Worst hotel ever. The room was filthy & nothing like what the pictures were online. There was food left on the counter, carpet was dirty/not vacuumed, kitchen floor was sticky. I booked the delux suite, which said it was 2 queen beds & a sofa bed, and all I got was 2 queen beds. They wouldn't switch our room to get what I booked. Definitely will never stay at this hotel.
Business response:
Jessica, thank you for your comments. We are sorry for the reservation issue you encountered and regret the inconvenience caused. We are reviewing this with the appropriate team to see what went wrong. Moreover, we are sorry for the cleanliness issue you had in your suite. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each suite prior to occupancy by the next guest. We fell short in our processes and are reviewing them so we can avoid this from happening again. W... read more
Save your money and troubles; go elsewhere Was promised a room with 2 queen beds and a pull out sofa. None of their rooms on the premesis have this, but that’s what I paid for! Brought in a roll out cot, which hardly fit in the room. Was told there was a pool, but it was actually closed down for good. Gym was a joke with 2 broken down pieces of equipment thrown in there..... to top it off, 2 of the 3 children woke up in the middle of the night itching out of their minds and covered in bug bites...... hotel staff checked and ... read more
Business response:
Thank you for your comments. We are sorry for the reservation issue you had and regret the issue your children encountered in your suite. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. We value all your feedback and hope you and your family will reconsider staying with us the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Airport - Tiffany Springs
How is Extended Stay America - Kansas City - Airport - Tiffany Springs rated?
Extended Stay America - Kansas City - Airport - Tiffany Springs has a 3.3 star rating with 1,818 reviews.
When is Extended Stay America - Kansas City - Airport - Tiffany Springs open?
Extended Stay America - Kansas City - Airport - Tiffany Springs is open now. It will close tomorrow at 12:00 a.m.