This profile has been claimed by the business owner or representative.
Extended Stay America - Kansas City - Airport - Tiffany Springs
- Hotels
- Kansas City, MO
About this business
Location details
9701 N. Shannon Ave., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
BAD, BAD, BAD. ANYWHERE ELSE IS BETTER. BELIEVE ME Booking was easy and uneventful, as usual. But when got to hotel to check-in, was informed of $100 security deposit. It was not disclosed before booking res. I had just spent all of money for 2 nights and food to cook, as the room had kitchenette. My reservation was non-refundable, so I would be out the money spent for 2 nights. I explained that there was no notice about deposit on website and of my monetary situation, and asked to speak with manager. Associate behind desk c... read more
Business response:
Thank you very much for staying with us and taking the time to leave feedback. We are sorry our team did not provide you with a clear explanation of the charges during the check-in process. Thank you once again, and we hope to see you again soon. Sincerely, Hotel Management
I Cancel my reservation after I was told, that I had to put a $100.00 deposit on the room and would only get it back after a manager inspects the room.
Business response:
Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
Rooms are very dated and in need of a complete upgrade. Kitchenette is circa 1950s and the refrigerator makes enough noise to disrupt most sleepers. The room smelled absolutely horrible with some combination of past smoke plus chemicals / cleaning plus unknown odors likely from mildew or deteriorating carpet. I had to leave the window open the entire night to exchange fresh air to make it tolerable. Pathetic small gym with no windows and an ancient cycle and treadmill closed for covid. Free breakfast removed foe covid. Coffe... read more
Business response:
Thank you for evaluating your stay with us. We rgert we were not able to meet your expectations and apologize for the or the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We hope to have the chance to welcome you back and provide you with the experience you should always expect from our hotel. Sincerely, Hotel Management
My bathtube had a leak and my pillow were not comfortable and they had to switch me rooms because my first room the toilet didn’t flush at all and i used to go there but i will not be going back to extended-stay i paid 200 dollars for poor service never again
Business response:
Sheena, please accept our sincere apologies for the disappointing stay you had, and we regret the issues you had in both the suites assigned to you. We have shared your feedback with the maintenance team to rectify these problems immediately. Also, we are sorry you were not happy with the pillows which impacted you getting a restful night's sleep. We value your concern and will share your comments with our leadership team. We hope you will reconsider staying with us again the next time you are in the area so we can redeem ou... read more
Booked a room that included a pull out bed to sleep six. Room had a small kitchenette. But... the mattress in the pull out was barely over a twin and probably 30 years old. I think there was mold on it, as well. No bedding was provided in the room. Went and asked the staff for it. Was given sheets and a blanket, asked for pillows and was told they only had one available. One extra pillow in the whole hotel? Also, there were no dishes or cups in the room at all. Not even disposable ones to use when brushing your teeth. I know... read more
Business response:
Thank you for choosing us and for taking the time to post a review. We regret not meeting your expectations and apologize for the cleanliness oversight you encountered. We will share your feedback with our housekeeping team and make sure we are more diligent going forward. We hope you will allow us the chance to redeem ourselves on your next visit to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Airport - Tiffany Springs
How is Extended Stay America - Kansas City - Airport - Tiffany Springs rated?
Extended Stay America - Kansas City - Airport - Tiffany Springs has a 3.3 star rating with 1,818 reviews.
When is Extended Stay America - Kansas City - Airport - Tiffany Springs open?
Extended Stay America - Kansas City - Airport - Tiffany Springs is open now. It will close tomorrow at 12:00 a.m.