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Extended Stay America - Kansas City - Airport - Tiffany Springs
- Hotels
- Kansas City, MO
About this business
Location details
9701 N. Shannon Ave., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property smelled and beds were not good. Not pleased
Business response:
We apologize for the smell you encountered during your stay. We work hard to provide a clean and comfortable environment for your stay and we're sorry that the smell compromised your experience. We have alerted our housekeeping department and we are working to rectify the issue. We are also sorry for the disappointment you had with the comfort of your bed. We wish we had the opportunity to address this while you were here as we would have done our best to ensure you were comfortable. We regret the inconvenience caused and ho... read more
The rooms were dirty, there were condoms in the nightstand, furniture was broken, sheets were dirty (literally not changed), no one at front desk to take care of issues, coffee machine was not working.
Business response:
Leigh, thank you for returning back to us. A clean and comfortable stay is any guests’ initial expectations, and we apologize for not meeting it. Also, we apologize for the front desk associates not being available when needed. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management
Great Price - Get What You Pay For The restroom was not very clean. It had some hair from former guests there and the floor on there seemed like it hadn't been mopped in days. The exercise room is there but the equipment was not functional and neither was the AC unit. No exercise could be done in a safe condition there. This room really needs some work to be done. It is good if you are not staying for long and just driving by. I would not recommend this for long stays.
Business response:
Manuel, please accept our sincere apology for the cleanliness and maintenance issues you encountered with your room. We have shared your feedback with the appropriate teams so that corrective measures can be taken. We are also sorry for the disappointment you had with the gym equipment. This will be addressed with our team and we are grateful for the feedback. We regret the inconvenience caused and hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
The room I booked online wasn’t available when I showed up. The room they gave us was locked from the inside and neither we nor the staff could enter and there were no more rooms available for our family of 6. We got our money back and had to stay elsewhere.
Business response:
Thank you for your review. We are sorry for the reservation issue and the inconvenience you had at check-in. We will share your feedback with our front desk team so that they are more diligent going forward. We value your comments and hope to see you again for a better experience. Sincerely, Hotel Management
Smoke detector had been ripped out of ceiling. Wires were coimg out of hole in the ceiling. Bathroom fan did not work. The towel rack was coming out of the wall and several electrical outlets were either loose or not working at all. "Breakfast" was a selevtion of prepacked muffins. Coffee tasted like the dish soap had not been rinsed out
Business response:
Dear Guest, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely Hotel Management
Disgusting! When we first walked in our room, there was a smell (musty or wet smell) they could supply us with a fitted/flat sheet for our pullout couch, but no bedding (blankets/comforter) and the only pillows supplied were the size of a small travel pillow! My kids made a mistake of looking under the main bed.....they found socks, bouncy ball and lots of filth! I could get out of there fast enough!!
Business response:
Traci, thank you for taking the time to review your stay. We apologize for the odor and cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Terrible. Too many reasons. They don’t clean your room unless you stay a week. Want kitchen utensils that’s a charge. Leaky sink. Door fell off hinges. Hotel staff rude.
Business response:
Thank you for your review. We apologize for the difficulties you encountered while you were here. Please be assured that we have discussed your feedback with our maintenance team to fix the problems you mentioned. We have also shared your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. Kindly note, being an extended stay hotel, we clean room weekly to maintain the privacy of our guests, but this service is always available on request for a minimal fee. We would like ... read more
Frequently asked questions about Extended Stay America - Kansas City - Airport - Tiffany Springs
How is Extended Stay America - Kansas City - Airport - Tiffany Springs rated?
Extended Stay America - Kansas City - Airport - Tiffany Springs has a 3.3 star rating with 1,734 reviews.
When is Extended Stay America - Kansas City - Airport - Tiffany Springs open?
Extended Stay America - Kansas City - Airport - Tiffany Springs is open now. It will close tomorrow at 12:00 a.m.