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Extended Stay America - Kansas City - Country Club Plaza
- Hotels
- Kansas City, MO
About this business
Location details
4535 Main St., Kansas City, MO, 64111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
John, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
We only stayed one night. Staff was very nice and accommodating. The room was nice and cold when we arrived. There wasn't a coffee maker which I prefer, although they offered good coffee free in the morning in the lobby. The main elevator has a burned button (cigarette?) and we had to clean a couple of areas in the room when we arrived- fingerprints (chocolate?) on the light switch plate and there was still cleanser in the toilet like someone forgot to come back and scrub it. The fridge had dents in the front. There were als... read more
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Business response:
We are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Kent, we are so glad you enjoyed your time at Extended Stay America. Thank you for your nice rating, and we look forward to your next visit. Sincerely, Hotel Management
Adaquate The staff was friendly and helpful but the coffee was awful and I wouldn't call the food offering breakfast...more of a snack. It is in a fun part of town with lots of foods to try and places to see.
Business response:
Thank you for taking the time to share your feedback. We are pleased you had an overall good stay and that you were impressed with our courteous service. Having said that, we are sorry for not meeting your expectations in regard to our grab-and-go breakfast and have shared your concerns with our leadership team for any future improvements. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Too good a neighborhood for this hotel This hotel is aging poorly. Overall it was clean, though the kitchen floor was a little sticky. The neighborhood is amazing, with a beautiful park across the street and a shopping and eating district within walking distance that rivals any I have experienced. Too expensive for the quality of the hotel, no amenities to speak of, and our greeting might have well been automated for all the welcome we got. Overall, about a 3 out of 5, mostly for the experiences I had outside the hotel.
Business response:
Colby, thank you for staying with us and for taking the time to share your concerns. Please accept our apologies for failing to meet your needs. We hope you will give us a chance to welcome you back and experience our hotel the way it should have been during your visit. Sincerely, Hotel Management
Business response:
Thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
All except breakfast was good. Granola bar and instant oatmeal needed help.
Business response:
Richard, thanks for choosing Extended Stay America for your stay. We are pleased your stay with us was enjoyable. We have taken a note of your feedback in regard to our breakfast offerings as we plan any changes to our selections. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Okay
Business response:
Thank you for being our guest. We are pleased you overall enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Country Club Plaza
How is Extended Stay America - Kansas City - Country Club Plaza rated?
Extended Stay America - Kansas City - Country Club Plaza has a 4.1 star rating with 1,258 reviews.
When is Extended Stay America - Kansas City - Country Club Plaza open?
Extended Stay America - Kansas City - Country Club Plaza is open now. It will close tomorrow at 12:00 a.m.