This profile has been claimed by the business owner or representative.
Extended Stay America - Kansas City - Lenexa - 87th St.
- Hotels
- Overland Park, KS
About this business
Location details
8015 Lenexa Dr., Overland Park, KS, 66214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Upon entering the front lobby the desk clerk was short-tempered and rude not only to me but she was complaining to myself and my daughter about the company and other potential guests that were waiting in the lobby. we had live roaches in our room and a dead one as well. Our toilet was stopped up with feces overnight. I always bring my own cleaning products when I travel it was clear that my room and my daughters' room was not cleaned properly. We found stool on the light switch outside the bathroom door and splattered feces ... read more
Business response:
Alicia, thank you for evaluating your stay at our hotel. Please accept our apologies for the cleanliness issues you encountered during your visit with us. We do not take such concerns lightly, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. We also apologize for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on ... read more
It said it had breakfast, but it didn't. Even didn't give us a coffee or coffee maker for our room.
Business response:
We regret any disappointment you had with our breakfast and that it did not meet your expectations. We have shared your feedback with staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again. Sincerely, Hotel Management
Dirty overall. Remote had no batteries. No staff to help. Overbooked. Most importantly, the advertised grab n go breakfast was not offered. I expect a refund.
Business response:
Tim, thank you for choosing our hotel and taking the time to share your review. We care about the satisfaction of our guests; therefore, we appreciate you letting us know what we can do to make your next stay perfect. We will be sure to communicate your feedback with our associates. We hope to have a future opportunity to welcome you back whenever you are in the area. Sincerely, Hotel Management
Had to mop my own room. Room barely looked as though it had been cleaned
Business response:
Douglas, thank you for evaluating your stay at our hotel. Please accept our apologies for the cleanliness issues you encountered during your visit with us. We do not take such concerns lightly, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. Thank you again for your review, and we hope you will give us another opportunity to make it up to you. Sincerely, Hotel Management
Good and Bad
Business response:
Karin, thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Opened kitchen drawer to see if there was any silverware (ESA used to have it standard, now you have to request) as i needed a knife. Instead there was a dirty used paper plate, which means housekeeping didnt even look. Where else arent they looking? Also was a clear plastic strip sticking out of the bathroom sink drain and a clear plastic disposable razor guard in the tub drain. Although apparently that was done on purpose to keep the drain up. So it means housekeeping didnt look in drawers, sink and tub. Disturbing. Wouldn... read more
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Floors were not swept or mopped. Multiple hairs in the bed. The appliances were dirty. Chair had multiple stains. No seal under the door so heard constant highway noise and train horns. Had to pay extra for internet that was remotely usable. Tv remote was destroyed and barely holding together. They advertised breakfast on Expedia but said they aren't doing it because of covid which is understandable but they need to take that off the website.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. Also, your concern regarding the television remote will be shared w... read more
Breakfast was not included like it is advertised, in fact it didn’t exist. There was no coffee or anything. There we no batteries in the TV remote. We were required to pay another $100 for incidentals that we were not told before hand about, and then was told we would lose our money for the hotel if we did not pay that fee. Expedia should have included that in what the initially collected or at least included that it would still be owed once you check in to the hotel. They claim they will release the $100 back if no damages ... read more
Business response:
Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Lenexa - 87th St.
How is Extended Stay America - Kansas City - Lenexa - 87th St. rated?
Extended Stay America - Kansas City - Lenexa - 87th St. has a 2.9 star rating with 1,168 reviews.
When is Extended Stay America - Kansas City - Lenexa - 87th St. open?
Extended Stay America - Kansas City - Lenexa - 87th St. is open now. It will close tomorrow at 12:00 a.m.