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Extended Stay America - Kansas City - Overland Park - Metcalf Ave
- Hotels
- Overland Park, KS
About this business
Location details
7201 W. 106th St., Overland Park, KS, 66212, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The facility was to be a smoke free facility but our room smelled heavily of a combination of smoke and foul odor. The smoke smell was so heavy that it woke us up several times during the night. It was also so bad that our clothes and baggage smelled like the room after arriving home several hours after we left the hotel.
Business response:
Thank you for reviewing your visit. We apologize for the smoke smell you experienced in your room and the trouble you had due to it. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we appreciate bringing this to our attention. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Location of the air unit 😖😖 no room for getting out bed to use bathroom. No ice machine and no type of light the if all lights were off could you see to use bathroom. STAFF very pleasant and helpful!!!
Business response:
Patricia, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Nice people, poor hotel The employees at the hotel were all very friendly and helpful, but the room was not as presented on Hotels.com, and was in very poor condition. We booked a room with two double beds and sofa-sleeper but were told upon arrival that their rooms were all either two twin-sized beds or a king-size bed (perhaps a misinformed employee?), and that the room we booked had a broken TV. They offered to move us into a room with king-sized bed and sofa sleeper, which we accepted. The room was tiny, with hardly any ... read more
Business response:
Nancy,thank you for taking the time to post a review of your stay at our hotel. We apologize that our facility fell short of your expectations and have shared your comments with our team as we work on updating and refreshing our hotel. We appreciate your comments and hope you will choose us the next time you are in the area. Sincerely, Hotel Management
**AVOID THIS PROPERTY** Hotel informed us that our room was canceled upon check in due to the property being over sold and offered ZERO assistance with accommodation. Both management, and the front desk staff was extremely unprofessional. **AVOID THiS PROPERTY*** Special thanks to Expedia for arranging accommodation at not additional cost at a nearby hotel.
Location and price were good. Both times we went to the front desk, we were told they were the only people working. So basically no one could get help.
Business response:
Thank you for your feedback. We're glad to know our location was ideal for you and that you were pleased with our affordable rates. However, we're sorry for not being able to resolve the issues you had while you were here. We will share your concerns with the appropriate individual for review and action. We hope you will consider giving us a second chance the next time you are in Overland Park. Sincerely, Hotel Management
Ruined weekend This was a small weekend getaway. The reservation got cancelled by someone. I appreciated the text informing me but it ruined my weekend. They gave me a coupon for 50.00 off the next reservation. My husband isnt satisfied with that. He believes we should be given free accommodations for our next trip. I cant give a fair rating to anything since we didnt get to stay.
Business response:
Melanie, thank you for sharing your concern. We sincerely apologize for the reservation issue and regret the inconvenience it caused. Your feedback is shared with our team to find out what went wrong and to take appropriate measures to avoid such issues going forward. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Metcalf Ave
How is Extended Stay America - Kansas City - Overland Park - Metcalf Ave rated?
Extended Stay America - Kansas City - Overland Park - Metcalf Ave has a 3.6 star rating with 1,800 reviews.
When is Extended Stay America - Kansas City - Overland Park - Metcalf Ave open?
Extended Stay America - Kansas City - Overland Park - Metcalf Ave is open now. It will close tomorrow at 12:00 a.m.