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Extended Stay America - Kansas City - Overland Park - Metcalf Ave
- Hotels
- Overland Park, KS
About this business
Location details
7201 W. 106th St., Overland Park, KS, 66212, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I booked it for a nicer stay but it ended up dirty, uncomfortable and the worst experience I have had at a hotel.
Business response:
Please accept our apology for the inconvenience and less than the favorable experience you had at our hotel. Although we make every effort to provide a clean, comfortable room and an outstanding guest experience, we are sorry this was not your case. Rest assured, your comments have been shared with the appropriate team so that we can improve our service going forward. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
The property smelled like marijuana. Our room was near an exit and was very loud with people going in and out all night long. Could hear everything from the room next door including yelling. Did not feel safe as the dead bolt was hard to lock.
Business response:
Thank you for reviewing your stay. We are sorry for the odor and noise issue you encountered and regret your stay was not a pleasant one. We would have loved the opportunity to resolve these problems while you were here and would have moved you to another room upon request. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
It’s was terrible I wasn’t my money back the bed had a stain on it
Business response:
Thank you for your comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered. We have procedures in place to inspect every room after it has been serviced. We sincerely apologize if we missed something during this process. We are working with our housekeeping team to see where we failed and to make sure this isn't repeated. It's our goal to provide an excellent experience, and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Mana... read more
staff very crabby , never stay there again, kinda dirty and outdated
Business response:
Thank you for the review of our hotel. We sincerely apologize that you did not have a positive experience with our associates and regret the inconvenience caused. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members so that we can prevent these issues from happening again. We are also sorry for the cleanliness issue you mentioned. We have asked our housekeeping team to be more diligent in their efforts going forward... read more
When we got to our room, the toilet was backed up. We called the front desk to let them know and they said they would send someone up. When we got back several hours later it was still not fixed so we called the front desk again and they told us where we could find plungers to fix it ourselves if we didn’t want to wait for maintenance. My boyfriend fixed it in 2 minutes instead of having to wait several hours. I’m also not sure why there wasn’t a bigger breakfast, especially since the surrounding area hotels had them I’m sur... read more
Business response:
Susanna, we are sorry you and your boyfriend encountered some issues with maintenance services during your stay. It is very unusual for our front desk team to be unresponsive to the needs of a guest when made aware of an issue, and our maintenance staff delivers outstanding service. We sincerely apologize this was not the case during your recent stay. We have shared your feedback with our maintenance team as well as our front desk team and will use this as a training opportunity to improve our service delivery. Thank you for... read more
I booked a suite 2 double beds non smoking for my friend and I. Got put in a suite with a king bed and sofa sleeper when I called down to the front desk about this the lady working ( also the one who checked me in) told me Expedia changed my reservation and when asked if a room with the double beds was available I was told no. She also said that Expedia counted a king bed and sofa sleeper as double occupancy. I then called Expedia and spoke to a nice rep named Tom who told me they didn’t change my reservation and the hotel w... read more
Business response:
Thank you for sharing your feedback. We are truly sorry for the reservation issue you encountered and regret the service you received from our front desk associates. Your comments will be shared with the appropriate individual so that it is not repeated again in the future. We understand your frustration and truly appreciate your patience. Regarding the charges, please feel free to reach out to our front desk so that we can assist you further in regard to the same matter. Please consider giving us a chance in the future so w... read more
They gave away my room and i had to sleep in my car because all other hotels were full because of the Chiefs Vikings game :(
Business response:
Andy, we appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Beds were very hard and pillows flat. Also the heat just kicks on whenever making the room miserable to sleep in
Business response:
Thank you for being our guest and letting us know about your stay. We are sorry that you found the beds uncomfortable. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. Please accept our apologies for the problem with the air conditioning unit. Our engineering staff will address these issues immediately. We hope you will return as we would love to provide you with a better experience and a good night's rest. Sincerely, Hotel Management
When I looked at the reviews at hotel.com it seems a reasonable place for a decent price. But the rooms and equipments in the room including bath tub are sub par. Not sure why you would have such a low quality on faucets and kitchen appliances. Upon arrival I was told the recliner chain is broken if thats ok with you, why would you have a room up for booking if it had broken things. Not coming back here or any extended stay for that matter.
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Metcalf Ave
How is Extended Stay America - Kansas City - Overland Park - Metcalf Ave rated?
Extended Stay America - Kansas City - Overland Park - Metcalf Ave has a 3.6 star rating with 1,800 reviews.
When is Extended Stay America - Kansas City - Overland Park - Metcalf Ave open?
Extended Stay America - Kansas City - Overland Park - Metcalf Ave is open now. It will close tomorrow at 12:00 a.m.