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Extended Stay America - Kansas City - Overland Park - Metcalf Ave
- Hotels
- Overland Park, KS
About this business
Location details
7201 W. 106th St., Overland Park, KS, 66212, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bathroom shower curtain smelly and dirty, as was the carpet. Lots of stains. It was gross.
Business response:
Thank you for your candid evaluation. We apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
I had paid online for my booking and when I got there to check in the lady told me there was a $100 holding fee…even though I paid online. No where online or anything did it mention a $100 holding fee…was not pleased at all to find this out when checking in.
Business response:
Christina, thank you very much for staying with us and taking the time to leave your feedback. We truly regret any miscommunication regarding any charges during the check-in process. We will review your comments with our team and make sure we are communicating this more clearly going forward. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, Hotel Management
From the outside the property looks absolutely lovely. The lobby was nice and clean. I went to my room and pulled back the sheet as I always do and there was bedbugs… I can’t stay there. The people at the desk were nice. It was a decent room for the money… Unless you don’t like bedbugs… OMG. I had to get another hotel real quick as they had no affiliated property they could send me to.
Business response:
Thank you for the feedback. We apologize for the problem outlined in your review. We have the best management practices of pest control procedures in place, so we regret if we let you down. As your review is anonymous, we would appreciate additional information to identify the room you occupied to professionally inspect and treat as a precaution. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent accommodations. Sincerely, Hotel Management
The worst hotel I ever stayed in my life, you can feel bad smell immediately after the lobby area, room smell so bad, broken couch, old furniture, old style bathroom, nothing to be praised except the lady on reception. Waist of money and a night
Business response:
Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for the oversight on our part. We appreciate all your feedback and will share your concerns appropriately to make sure this is not repeated in the future. On a positive note, we are pleased you liked our receptionist. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincer... read more
That it had a refrigerator and stovetop. Bad thing we had to remove our own trash and upon arrival couldn't check in until we paid an additional $100 deposit
Business response:
Thank you very much for staying with us and taking the time to leave your feedback. We are sorry for the inconvenience you had with our hotel policy. Also, we truly regret any miscommunication regarding any charges during the check-in process.We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Waited 20 minutes at the front desk to check in. There was a sign placed at the check in counter to ring the bell or call customer service number, both of which nobody responded. Finally a gal came to check us in and acted like it was no big deal that a long line had formed while she was nowhere to be found. The entire hotel also had an unpleasant odor about it. Bed was very hard and the room was very hot upon check in. We definitely will not be back!
Business response:
Thank you for sharing your review and the details surrounding your recent stay. We regret our beds were not to your comfort and learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We will also share your comments with our housekeeping team regarding the concerns you had with our room and make sure we are more diligent... read more
It’s smell very bad, No proper response Bathroom was not cleaned
Business response:
Thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Expedia double booked several rooms at the hotel. When we showed up, no room was available. We will not be using Expedia for hotels again.
Business response:
Thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Metcalf Ave
How is Extended Stay America - Kansas City - Overland Park - Metcalf Ave rated?
Extended Stay America - Kansas City - Overland Park - Metcalf Ave has a 3.6 star rating with 1,800 reviews.
When is Extended Stay America - Kansas City - Overland Park - Metcalf Ave open?
Extended Stay America - Kansas City - Overland Park - Metcalf Ave is open now. It will close tomorrow at 12:00 a.m.