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Extended Stay America - Kansas City - Overland Park - Metcalf Ave
- Hotels
- Overland Park, KS
About this business
Location details
7201 W. 106th St., Overland Park, KS, 66212, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not too good Hotel services was horrible 😫i got bitten by bedbugs all over my body.
Business response:
Aaron, thank you for being a guest in our hotel. We were extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. thank you again for bringing this to our attention. Sincerely, Hotel Management
Awful experience!! Arrived to be rudely told they had no room for us even though we had made reservations and no refund or alternate accommodations offered after an hour on hold! Called back and was on hold 1 hour 47 minutes in order to get a refund but no alternative for accommodations.
Very old and dirty and smell was terrible. Do not recommend.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
In the positive side, the staff were friendly. The bed was comfortable. There was no free breakfast as advertised and no convenient restaurants. There is a kitchen, however you need to bring your own dishes, cups, etcetera. There wasn’t even a paper cup or napkin. The room was dirty, sticky, greasy fingerprints and food particles on the nightstand, debris and stains on the carpet, and smears across the glass and television screen. The room was musty, with no way to air it out. Gross congregate next to an ash receptacle place... read more
Business response:
Thank you for your comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experienc... read more
Location was good.
Business response:
Thank you for choosing our hotel for your stay. Although you liked our location, we are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
SLEEPING SOUNDLY AND WAS STARTLED TO AN UNAUTHORIZED GUEST TRYING TO GET INTO OUR ROOM. The overnight staff member gave an unauthorized person (GUEST) a key to OUR room. READ THAT AGAIN!! SERIOUSLY!?! At 4:52am the person tried to enter our room and my spouse and I were equally panicked and scared. Thank goodness for the deadbolt. It wasn't until we called the front desk to ask them to walk by our room to check the floor. The overnight staff replied, "I made a mistake and gave a key and sent the person to your room." She qui... read more
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more wonderful experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Won’t be returning This hotel has really went down hill. The first room reeked of cigarette smoke horribly, moved to another and there was a flooding issue. We left and had to find another hotel. Won’t be returning.
Business response:
Thank you for the feedback. We apologize for the housekeeping issues you encountered with the rooms assigned to you. We regret the inconvenience it has caused. We have taken your comments and will use these to monitor and improve the quality of services we offer to our guests. We hope you will reconsider and stay with us again the next time you are in the area. Sincerely, Hotel Management
I didnt like being surprised with an additional $100 deposit. The room did not have several things you would expect...shampoo, hair dryer, etc. The included breakfast was non existent
Business response:
Thank you for staying with us. We apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. Also, we regret any disappointment you experienced concerning breakfast not being available during your stay. Please know that this information is posted on the hotel website, so ou... read more
Hotel was absolutely disgusting! Whole first floor wreaked of old trash and stale smoke! Pulled back covers of the bed and found multiple hairs including some curly coarse ones! We demanded a refund and went to the Sheraton!
Business response:
Thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Metcalf Ave
How is Extended Stay America - Kansas City - Overland Park - Metcalf Ave rated?
Extended Stay America - Kansas City - Overland Park - Metcalf Ave has a 3.6 star rating with 1,800 reviews.
When is Extended Stay America - Kansas City - Overland Park - Metcalf Ave open?
Extended Stay America - Kansas City - Overland Park - Metcalf Ave is open now. It will close tomorrow at 12:00 a.m.