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Extended Stay America - Kansas City - Overland Park - Nall Ave.
- Hotels
- Overland Park, KS
About this business
Location details
5401 W. 110th St., Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Its not the Extended Stay your use to, more of a counterfeit version. You have to ask for a blanket because they don't provide one, you also start with no silverware or cups. The rooms look horrible.
Business response:
Ronald, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
The rooms were supposed to be non-smoking; however, the cigarets smell was all over the 3rd level including the room. Also traces of burned cigarets on the carpet/floor. No breakfast of any sort (supposedly because of COVID) and even morning coffee machine was out of service.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Not fit for a dog First room at check in was dirty,with the toilet paper holder broken. Advertise grab and go breakfast.. None.. Hit you with a 100 dollar charge, not hold at check in. Called their 800 number was told I would receive a call from the district manager, never happened..
Business response:
Jeffrey, thank you for your feedback. Please accept our apologies for the cleanliness issues you experienced and for not meeting your expectations in regards to our breakfast offerings. Your comments have been discussed with the appropriate individuals in our organization to better serve our guests. Regarding the query related to the incidental charges please know it is the bank processing time that takes up to a few days to reflect into your account. We hope you will consider us again the next time you are in this area. Sin... read more
Absolutely no hot water in the shower! Unacceptable
Business response:
Lindsey, thank you for the comments.We aresorry to hear you were inconvenienced by maintenance issues in your bathroom. Our maintenance team takes great pride in ensuring everything is working properly in each suite.We have shared your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience and we look forward to having you back with us in the future. Sincerely, Hotel Management
My floor was very smelly
Business response:
Dear guest, thank you for sharing your review. We apologize for the smelly encounter during your stay. We work hard to provide a clean and comfortable environment, and we are sorry this compromised your experience. We will follow up on your concern to ensure we are doing everything possible to correct it. Thank you again for your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
Front desk was very rude, both night & morning shift as we checked out. The hallways reeked like illegal substance. Our key wouldn’t open the back door to enter the building so we have to drive around with a 9 month old and 6 year old. The water pressure was horrible & it was very cold water. Front desk would not answer the phones. And not to mentioned the area was not anywhere near safe with homeless people digging out the trash & wondering around. I did not feel safe & was not happy with my stay.
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Good location, but obviously a long-term apartment house for rehab patients. People smoking outside every door. Food parties in front drive every night thrown by these residents. Site lists breakfast - NO BREAKFAST. Even the coffee machine had been broken for quite a time. One of two elevators broken for several days. Back parking lot doors, opened with room key, were broken for several days. Security deposit of $100 ran on my credit card until after I left and room condition approved. Coffee table in room had all four corne... read more
Business response:
Peggy, thank you for reviewing our hotel. We are very disappointed to read about the issues you encountered. Please accept our sincere apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously and have immediately taken necessary actions with my cordial staff to improve our future guest experience. We hope you will stay with us again for an improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Nall Ave.
How is Extended Stay America - Kansas City - Overland Park - Nall Ave. rated?
Extended Stay America - Kansas City - Overland Park - Nall Ave. has a 3.3 star rating with 2,090 reviews.
When is Extended Stay America - Kansas City - Overland Park - Nall Ave. open?
Extended Stay America - Kansas City - Overland Park - Nall Ave. is open now. It will close tomorrow at 12:00 a.m.