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Extended Stay America - Kansas City - Overland Park - Nall Ave.
- Hotels
- Overland Park, KS
About this business
Location details
5401 W. 110th St., Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Won't stay here again.
Business response:
Thank you, Jason, for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for the inconveniences you may have had during your stay. We hope you give us a second chance to show you the hospitality we are known for providing. Sincerely, Hotel Management
The hotel smelled badly. The hallways had spots that looked wet and smelled. The face towels had body hairs all over them. Did not feel the facility was clean enough to stay again.
Business response:
Maggie, thank you for sharing the specifics of your visit. We realize the importance of first impressions, and fresh, clean accommodations are a must to set the tone for a great stay. We apologize that we fell short in your room's preparation, and we would like you to know that our housekeeping staff is informed and we are reviewing our checklist to make sure this does not happen again. Once more, we apologize and hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Looked run down Definitely nothing fancy here Everything thing looked outdated What do you want for the price It could have been better
Business response:
Jeff, thank you for taking the time to review your experience with us. We apologize for any inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to have the pleasure of welcoming you back in the future. Sincerely, Hotel Management
The room that I originally booked for was not available, even though I booked for the room 3 months prior. They gave me 2 rooms to make up for it. My other person that was checking in was not checking in until 1 in the morning. I let day shift know this and they told me that they would let the night staff know. I was woken up in the middle of the night by my second guest to verify with me because night staff was not informed that they would have a late check in and were not giving them keys to their room. I went down to the ... read more
Business response:
Christine, thank you for your detailed review. We are sorry for the miscommunication regarding your room and apologize for the inconvenience you encountered. We review this with our team to see what transpired and take steps to prevent such reoccurrences. We will also share your comments with our housekeeping team regarding the cleanliness issues you encountered and ensure we are more diligent going forward. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincere... read more
Nightmare at the Extended Stay DO NOT Stay at this hotel as they didn’t care for our business. Absolutely horrible experience. We drove for 8 hours just to be told by the hotel receptionist that they do not have our reservation from Hotels.com. Despite of me showing our Hotels.com confirmation, she insisted that she needs the confirmation to be sent from hotes.com directly to their system. She was unwilling to help us with the reservation. We franticly spent at least two hours on the phone with hotels.com and spoke to multip... read more
Business response:
Thank you for your detailed review. We apologize for the predicament with your reservation and realize you must be frustrated. Reservations made through a third-party booking site must be canceled by them. We recommend that you contact them directly for assistance. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Management
Room was not clean
Business response:
Naveen, thank you for being our guest. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Dissatisfied customer We was told there was a breakfast and was not. Charged $100 for deposit per room. Room smelled like smoke hotel smelled terrible.
Business response:
Theresa, thank you for your constructive review. We regret your disappointment with the breakfast and our incidental fees. We also apologize for the concerns that you outlined with your room. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Nall Ave.
How is Extended Stay America - Kansas City - Overland Park - Nall Ave. rated?
Extended Stay America - Kansas City - Overland Park - Nall Ave. has a 3.3 star rating with 2,053 reviews.
When is Extended Stay America - Kansas City - Overland Park - Nall Ave. open?
Extended Stay America - Kansas City - Overland Park - Nall Ave. is open now. It will close tomorrow at 12:00 a.m.