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Extended Stay America - Kansas City - Overland Park - Nall Ave.
- Hotels
- Overland Park, KS
About this business
Location details
5401 W. 110th St., Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
not good at all...
Business response:
Michael, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Old and Rough furnishings, remote gross, other things looked dusty and grimy. But the worst was the girl that checked us in, she was extremely rude w/ gross greasy hair!
Business response:
Tammy, thank you for your honest evaluation. We are disappointed that we did not provide you with the welcome you deserve from our front desk associate. We want every guest to know how much we appreciate their patronage; therefore, we sincerely apologize this was not your experience. We have shared your feedback appropriately to ensure this is addressed properly. We will also share your comments with our housekeeping team regarding the cleanliness issues you encountered and take the necessary steps to ensure we are more dili... read more
Worst hotel ever Lady at front desk was rude when I asked about early check in at 2:30 because I just drove 17 hours. Finally got checked in at about 3:20 after having to pay a $100 deposit. First room was nasty and tv was scratch up bad. After trying to get transferred to another hotel and being told we would have to pay for another room they did switch our room. The 2nd was better but still not great. We were just too tired to worry about anything else at that point. We will never stay here again. The worst hotel by far.
Business response:
Thank you for staying with us and for sharing your review. We are sorry you encountered the service issues from our front desk associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns are not repeated. Also, your concern regarding the your room will be shared with our team so that corrective measures can be taken. We do hope you will reconsider staying with us again when you return to this area. Sincerely, Hotel Management
Will never stay in this Extended stay chain again Horrible hotel. The room was dirty, had used soap in the shower. Remnants of old food from previous guest. Desk chair had so many stains on it that no one wanted to get near it. Terrible smell of smoke and marijuana up and down the hallways. No hangers, no shampoo/conditioner, no hairdryer, no coffee or coffee pot. Room temp was so hot and unable to turn off heat. Had to open a window. Left within 30 mins of arrival and went to a different hotel
Business response:
Susan, thank you for your evaluation. We are sorry for the smoke odor your experienced in the hallways. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so that we can address it right away. We also offer our apologies for the housekeeping issue that impacted your stay with us. We will discuss them with the head of our housekeeping staff to ensure corrective actions are taken. Your feedback is appreciated, and we hope you will give us anot... read more
Save your $! The room was NOT as described in the booking information AND was NOT up to par. It smelled musty. It lacked the advertised/promised table and task chair I needed to use my laptop. It was 100% UNcarpeted. There was only a thin coverlet on the bed--no blanket or bedspread shown in the room pics. The chairs were all 3 hard, I slid off the kitchen chairs due to their lack of depth and got stuck in the bedside chair, which wasn't full-size. There was debris in the entry floor and hair in the drawers. There were no ha... read more
Business response:
We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time. Sincerely, Hotel Management
No breakfast, and no coffee!!! There was no breakfast to go or any breakfast offered at all. Even now, hotels.com list the hotel as offering breakfast. Please changed this. To make matters, the coffee machine was out of order, with no plans of getting it repaired. just buy a new coffee maker! So I had no breakfast, nor coffee for the whole week.
Business response:
Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Our room was plenty big for our family of three however you could tell the floor had not been swept nor moped for quite some time. Also there was food caked on the counter tops. In the bathroom the faucet leaked from two different spots now I'm not sure if this had anything to do with when you took a shower within 2mins or so you either lost water to where you could barely and i mean barely rinse your hair or it would turn so hot it burned your skin this in itself wanted to send me running! Also in our bathroom i notice over... read more
Business response:
Melissa, thank you for taking the time to write a review of our hotel. We regret our bed was not to your comfort and apologize for the inconvenience you experienced due to the cleanliness issues you encountered. We will share your comments with our housekeeping team and ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We hope to have another occasion to meet and even exceed your expectations. Thank you once m... read more
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Nall Ave.
How is Extended Stay America - Kansas City - Overland Park - Nall Ave. rated?
Extended Stay America - Kansas City - Overland Park - Nall Ave. has a 3.3 star rating with 2,090 reviews.
When is Extended Stay America - Kansas City - Overland Park - Nall Ave. open?
Extended Stay America - Kansas City - Overland Park - Nall Ave. is open now. It will close tomorrow at 12:00 a.m.