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Extended Stay America - Kansas City - Overland Park - Nall Ave.
- Hotels
- Overland Park, KS
About this business
Location details
5401 W. 110th St., Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Picked it because it had a fridge. The staff was unhelpful, did not provide dishes as advertised, and did not allow early checkout. Room was not even clean. We found trash under the a/c and under the bed. very disappointing experience
Business response:
Thank you for being our guest. We are very sorry for the issues you had with the cleanliness of your room. Your feedback has been shared with our executive housekeeper, and steps are being taken to ensure that this does not happen again. We also apologize for the disappointment you had with the service provided by our team. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us another chance to prove ourselves on a future visit. Sincerely, Hotel Management
Hotel is listed as 2.5 star and honestly it needs lots of improvements. Bathroom zincs were rusted, hallway was smelly, complained about some cigarette smoke smell and the desk people said they would look in to it. There is a sign outside of the lobby that says do not smoke working 100 feet and people smoke within 20 feet. I’ve been to other 2.5 star hotels and this one is not even close. I won’t be using it again
Business response:
We appreciate the feedback about your stay. We are sorry for the inconvenience you experienced due to the smell of smoke. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Your concerns regarding the bathroom zincs have been shared with the appropriate team to fix the problem immediately. We value your feedback and hope you will make the same choice the next time you visit our area. Sincerely, Hotel Management
Our room reeked of smoke as did the hallways. Won’t stay here again
Business response:
We appreciate the valuable feedback about your stay. We are sorry for the inconvenience you experienced due to the smell of smoke. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We value your feedback and hope you will reconsider making the same choice the next time you visit our area. Sincerely, Hotel Management
The front desk was noise y’all night couldn’t sleep could hear it all night in my room.
Business response:
Thank you for your review. A restful stay is any guest initial expectation; hence we are sorry for the noise issue you faced and regret the inconvenience caused. We wish we had the opportunity to address the problem while you were here. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
I liked that the building was kept nice & clean. I didn't like the smell of the room I stayed in. It smelled like cigarettes, & I don't smoke.
Business response:
Thank you for being our guest. We are sorry for the odor you experienced in your room and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping team, and we have asked them to deep clean the suite to remove the smoke smell. On a positive note, we are happy to know you liked our refreshing property. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Dirty room accompanied by (likely caused by) diffident staff. Avoid this place.
Business response:
Martin, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
I think your motel needs to place cameras on each floor. We kept having disturbances during the night and your people were not able to identify where they were coming from. If there had been cameras this would have been able for them to handle. At about 1:30 in the morning a person was hollering for their mom to open the door to the room. This was so loud it woke me up even though it was down the hall. About 2 hours later someone was very loudly pounding on a door. That time I called the desk. The people at the desk were ver... read more
Business response:
The situation you described regarding the noise is truly regrettable. We are very sorry you were not able to experience a quiet and relaxing stay and apologize our associates were not able to resolve your problem. We understand your frustration and have shared your comments with the front desk team so that they can tackle such situations in a better way going forward. We hope you will return to our hotel whenever in this area so that we can provide you with a night of restful sleep. Sincerely, Hotel Management
Weird smell through whole property. Smoke smell in my non smoking room. Outdated. Just didn’t feel clean
Business response:
Thank you for sharing your thoughts about your recent stay. We apologize for the cleanliness issues and the smoke odor you encountered while you were here. We work hard to provide a clean and comfortable environment, and we are sorry if these issues compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you once again, and we hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Manag... read more
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Nall Ave.
How is Extended Stay America - Kansas City - Overland Park - Nall Ave. rated?
Extended Stay America - Kansas City - Overland Park - Nall Ave. has a 3.3 star rating with 2,053 reviews.
When is Extended Stay America - Kansas City - Overland Park - Nall Ave. open?
Extended Stay America - Kansas City - Overland Park - Nall Ave. is open now. It will close tomorrow at 12:00 a.m.