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Extended Stay America - Kansas City - Overland Park - Nall Ave.
- Hotels
- Overland Park, KS
About this business
Location details
5401 W. 110th St., Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not as good as rated Needs some TLC...towel rack was falling off the wall, carpet was nasty
Business response:
Thank you for taking the time to review your experience with us. We apologize for any inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to have the pleasure of welcoming you back in the future. Sincerely, Hotel Management
My sheets were covered in dog fur. I dont think they changed the sheets just made the bed. The room smelled like wet dog and something. The floor was dirty obviously it was not swept or mopped. There was hair in the bath tub and sink. There was blood on my pillow case and pillow I took it back to the front desk and ask for a different 1 and told them about my issues and I was dismissed. Didn't get different sheets they handed me a pillow and pillow case I had to put it on myself. It was gross too so didn't use it either. Whe... read more
Business response:
Thank you for your review. We sincerely apologize for the cleanliness issue you encountered in your room. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We are also sorry you did not experience the best of our staff. We will bring your concerns to the attention of our associates as we continuously strive to improve. Please revisit us so we can make it up to you. Sincerely, Hotel Management
This hotel is in the running for the worst place we have ever stayed. The door handle was loose and you needed put the key card in and lift the handle hard (several times) just to get the door open. You needed to lift the bathroom door to get it to close. The shower was so bad that we didn't use it. The halls were dirty and the stair cases had what appeared to be either ceiling or wall debris. We have stayed at Extended Stay America hotels before and have always been happy but this location is old and obviously not maintaine... read more
Business response:
Thank you for the specific feedback about your stay. We are sorry for the issues you had with the key card and apologize for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
HUGE DISSAPOINTMENT--IF NOT A SMOKER, DON'T STAY TO ENTER the hotel you most likely will walk through cigarette smoke. Smokers were directly across from entrance door at the circular drive. There was no way to avoid it. When I checked in, I was given the room key inside a folded key holder. The clerk did not explain to me that there was no silverware, dishes, glasses, etc. in the room. I didn't read the folded key holder (which did have the info) as generally I just toss those in my bag and don't look at them. The doorhandle... read more
Business response:
Suzanne, thank you for evaluating your stay with us. We regret the noise disturbance you encountered and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We will also review your comments with our maintenance team and ensure the problem is resolved. We hope to have the chance to welcome you back and restore your confidence in us. Sincerely, Hotel Management
Front desk was really nice. The room itself was dirty. There were visible black hairs on the hand towel. There was long black hairs in the kitchen sink. There was still toothpaste left in the bathroom sink. The hotel says no smoking but the interior smells strongly of smoke and just an odd smell. The room itself smelled horrible. It is a cheaper option in Overland Park but I will not be staying here again.
Business response:
Thank you for your review. We apologize for the housekeeping issues you had in your suite. We will share your feedback with the housekeeping associates to ensure we deliver clean and fresh accommodations moving forward. We will also utilize your comment regarding the smoke smell to enforce our no-smoking policy more effectively. We hope you will consider allowing us a chance to deliver you an exceptional visit in the future. Sincerely, Hotel Management
Don't stay here Place was filthy.
Business response:
Gary, thank you for taking the time to give us your feedback on your recent stay at our hotel. You are absolutely correct to expect clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on impeccable attention to detail in all areas of our property. We hope you will consider staying with us again the next time you are in the area. Sincerely,... read more
REMEMBER: You get what you pay for The bathroom wasn’t too clean, the fridge and microwave were dirty, the sheet had holes in them, and the carpet had red stains on them.
Business response:
Thank you for your review. We are sorry for the housekeeping issues you encountered which resulted in a disappointing visit. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this is not repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely... read more
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Nall Ave.
How is Extended Stay America - Kansas City - Overland Park - Nall Ave. rated?
Extended Stay America - Kansas City - Overland Park - Nall Ave. has a 3.3 star rating with 2,090 reviews.
When is Extended Stay America - Kansas City - Overland Park - Nall Ave. open?
Extended Stay America - Kansas City - Overland Park - Nall Ave. is open now. It will close tomorrow at 12:00 a.m.