Extended Stay America - Kansas City - Overland Park - Nall Ave.

Maggie 

on Expedia

3 years ago

The hotel smelled badly. The hallways had spots that looked wet and smelled. The face towels had body hairs all over them. Did not feel the facility was clean enough to stay again. 

JEFF 

on Expedia

3 years ago

Looked run down Definitely nothing fancy here Everything thing looked outdated What do you want for the price It could have been better 

Christine 

on Expedia

4 years ago

The room that I originally booked for was not available, even though I booked for the room 3 months prior. They gave me 2 rooms to make up for it. My other person that was checking in was not checking in until 1 in the morning. I let day shift know this and they told me that they would let the night staff know. I was woken up in the middle of the night by my second guest to verify with me because night staff was not informed that they would have a late check in and were not giving them keys to their room. I went down to the ... read more

Anonymous 

on Expedia

4 years ago

Nightmare at the Extended Stay DO NOT Stay at this hotel as they didn’t care for our business. Absolutely horrible experience. We drove for 8 hours just to be told by the hotel receptionist that they do not have our reservation from Hotels.com. Despite of me showing our Hotels.com confirmation, she insisted that she needs the confirmation to be sent from hotes.com directly to their system. She was unwilling to help us with the reservation. We franticly spent at least two hours on the phone with hotels.com and spoke to multip... read more

naveen 

on Expedia

4 years ago

Room was not clean 

Theresa 

on Expedia

4 years ago

Dissatisfied customer We was told there was a breakfast and was not. Charged $100 for deposit per room. Room smelled like smoke hotel smelled terrible. 

Cathie 

on Expedia

4 years ago

Very musty smelling 

Anonymous 

on Expedia

4 years ago

Staff was nice - not clean - mold in bathroom - had a musty smell. Area was nice and safe.