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Extended Stay America - Kansas City - Overland Park - Nall Ave.
- Hotels
- Overland Park, KS
About this business
Location details
5401 W. 110th St., Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
1. Doesn't honor online prices. i reserved and paid online. When i got there they said i had to pay more and didn't say why. Turns out they ran out of queen rooms so they moved me to a king and charged me for their mistake. 2. Claims to have Internet but connection drops every 30 seconds. Was never usable. 3. Had cable but it cut out 2 of the days i was there. 4. First room they gave me, bed had no sheets. Cigarette ash everywhere. 5. Second room had no comforter. 6. Halls smelled strongly of marijuana and fruity vape smoke.... read more
Business response:
Christopher, thank you for sharing your thoughts with us. We cannot explain how disheartening it is to know that we were unable to make your stay with us comfortable and enjoyable. We are concerned to read your specific comment about the smoke odor. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. Our goal is to deliver a comfortable stay and assure you to address this right away. We are sorry for the charges applied for the upgrade and the unavailability of the breakfast. We also extend... read more
They need to clean better for it to be sold out!
Business response:
Jasmine, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Dirty towel left in the bathroom and a bottle under the bed. No ice was available. No cups in the room and the sheet was not very clean
Business response:
Galen, thank you very much for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that we arevery sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Even though this is not a frequent occurrence we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from staying w... read more
Disappointed 😞 The shower was constantly dripping. But no shower presser or hot water to take a shower. The website says they have a Grab & Go breakfast, but they do NOT! Very disappointed because that is why we chose to stay there.
checked in and got to my room, cockroach on the floor, dirty floor and severely outdated.
Business response:
Kassandra, thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. We are also grateful for the feedback regarding the overall condition of our accommodations, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We hope you will reconsider a... read more
The staff was helpful and very nice. The property itself was not great. We booked a suite with a king bed and pullout couch. We ended up having to go buy a blowup mattress, because the pullout was so disgusting. The kitchen had nothing in it (cups, plates,etc.) We had to buy our own hand soap, paper towels and toilet paper. Fine if you just need a bed.
Business response:
Caitlin, thank you for taking the time to evaluate your stay. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will address your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Stay was average, although when checking out had a very bad experience with a front desk representative. Also internet was terrible.
Business response:
Bryan, thank you for staying with us and for sharing your review. We are sorry you encountered the service issues from our front desk associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns are not repeated. Thank you again, and we look forward to having another opportunity to show that we are passionate about providing great experiences for every guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Nall Ave.
How is Extended Stay America - Kansas City - Overland Park - Nall Ave. rated?
Extended Stay America - Kansas City - Overland Park - Nall Ave. has a 3.3 star rating with 2,090 reviews.
When is Extended Stay America - Kansas City - Overland Park - Nall Ave. open?
Extended Stay America - Kansas City - Overland Park - Nall Ave. is open now. It will close tomorrow at 12:00 a.m.